Press Release - New Pricing for Help Desk

[Bloom@xxxxxxxxxxxxxxxxxx]

                                                               NEWS RELEASE


Press contacts

WordsWorth International:
Hellena Smejda
+1 815 736-9902
hsmejda@interaccess.com

Nexgen:
Rick Halsten
+1 630/300-6000
halsten@nexgeninfo.com


                 Nexgen Announces New Flexibility, Pricing
                       for BPCS and PRMS Help Desks


Naperville, Illinois  ? October 23, 2000 -- Nexgen Software Technologies

today announced new flexibility and pricing for its Nexgen Help Desks for

the BPCS* and CA-PRMS* ERP systems for the IBM* AS/400*. Nexgen is an

international services firm and has been supporting users of these systems

for over 10 years. Unlike SSA Global Technologies and Computer Associates,

which only offer maintenance on the current versions of their products,

Nexgen supports all versions of, and modifications to, BPCS and CA-PRMS.



"Nexgen Help Desk offerings have been redesigned to give our customers

total flexibility in purchasing just the level of service and response time

that they need," said Rick Halsten, Nexgen President and General Manager.

"Until now, our service levels and pricing were based on the fastest

possible resolution of issues and contracted time blocks. We have retained

that model as our Premium offering, and have added Start-Up and Basic

Service levels."



"Premium is our most comprehensive and fastest-response offering," Halsten

explained. "It entitles the customer to a call back within an hour, with

immediate response on Priority 1 (e.g., a critical problem that has shut

down business operations); within 2 hours on Priority 2 (e.g., a serious

problem with serious financial or operation impact but business operations

are still working); within half a business day on Priority 3 (e.g., a

moderate problem with a reasonable short term work-around); and within one

business day on Priority 4 (e.g., a problem that has little immediate

financial or operational implications). Premium includes program fixes and

custom development, as well as detailed monthly status reports showing call

activity and hours."







"Our Start-Up offering is the same as Premium, but for a limited number of

hours," Halsten explained. "We developed this for organizations who are

comfortable with their BPCS or CA-PRMS environments and/or have their own

support staff, but would like the assurance of being able to draw on

outside experts should the need arise. Start-Up customers can upgrade to

the other service levels at any time."



"Our new Basic Help Desk offering guarantees a call-back within half a

business day; still provides for immediate response on Priority 1 issues,

and extends response time on Priorities 2, 3 and 4 to within one, two and 4

business days, respectively," Halsten continued. "Program fixes are still

included, but not development. Monthly status reports show hours used, but

no activity detail. Basic service is purchased in 48 hour blocks which must

be used within one year from the date of invoice."



About Nexgen Software Technologies



Since 1990, Nexgen Software Technologies, Inc., headquartered in

Naperville, Illinois, has provided implementation and custom modification

services to BPCS and CA-PRMS users. The company also develops and markets

an automated Euro conversion tool for BPCS, NexgenEuro, as well as

NexgenCommerce for BPCS and for PRMS. For more information, contact Rick

Halsten, President and General Manager, Nexgen Software Technology at +1

630/300-6000, or via e-mail to info@nexgensoftware.com. Information is also

available on the World Wide Web at http://www.nexgeninfo.com.



                                  - End -




*All trademarks or registered trademarks are the property of their
respective owners.

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