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NEWS RELEASE Press contacts WordsWorth International: Hellena Smejda +1 815 736-9902 hsmejda@interaccess.com Nexgen: Rick Halsten +1 630/300-6000 halsten@nexgeninfo.com AGI: Jean-Paul Patureau +33 1 41 26 28 00 JP.Patureau@ibs-france.com Nexgen Announces 24x7 Global Help Desk For Multinational Companies Using BPCS? ERP Software Naperville, Illinois ? October 23, 2000 -- Nexgen Software Technologies today announced a new help desk services offering, the Global Help Desk, for multinationals that rely on the BPCS® ERP system from SSA Global Technologies (SSA GT) to run their manufacturing, distribution and financials on IBM's AS/400 computer system. The service comes into being as part of the new Collaborative Enterprise Alliance (CEA), also announced today. "Our new Global Help Desk offering allows multinationals to sign a single contract with Nexgen or one of its partners that make up the CEA for all of its divisions and subsidiaries worldwide, no matter which version of BPCS they are on," said Rick Halsten, President and General Manger of Nexgen Software Technologies. "This extension of our current Help Desk offerings draws on the expertise of the combined resources of our CEA partners. "Support from the Global Help Desk is 24x7," said Jean Paul Patureau, Managing Director of AGI, the French member of the CEA. "Each Global Help Desk client receives its own central database which all authorized users can access. This database will contain the log and detail on problems and their resolution. Such knowledge sharing will allow end users and IT staff to benefit from their colleagues' experiences and ensure optimum BPCS performance. With multiple service/pricing levels to choose from, each company can find the appropriate Global Help Desk model to fit their needs." Nexgen's Help Desk has garnered accolades from many happy customers. Joe Darmofal, IT Director for Bestop, is one: "Managing an AS400 / BPCS shop for an $80 million company with minimal staffing is no easy task. The best you can do is surround yourself with the best resources you can find then hope you can access them as fast as possible when the need arises. Nexgen is one of my resources that stands head and shoulders above the rest. When I have issues with my BPCS V5.1 software the last thing I want to do is burn up time in phone mail or wade through some verbose web site. Nexgen has consistently provided me with timely accurate resolution in a professional and friendly manner. For times when the issues got a bit complex Nexgen was signed on to my machine in the blink of an eye. Now that's Customer Service!" Richard Thibault, IT Director for Eicon Technology Corporation is another: "In business today, one so rarely encounters service providers who actually deliver the quality of service that they advertise. Being in an industry that is dynamic and leading edge, our company depends on service providers who deliver on their promises. Nexgen has always demonstrated service excellence. Since we started our partnership, [Nexgen] and especially [the] Helpdesk team have always provided a superior level of service and support. This has helped me and my team to meet our internal service level agreements to our end-users, which has ultimately helped us to fulfill our business mandates." Between them, Nexgen and AGI marshal the forces of 200 BPCS consultants around the world. Nexgen has customers in 40 countries, and offices in the U.K. and the United States. AGI has hundreds of customers and offices in France, Italy, Spain and Brazil. About Nexgen Software Technologies Since 1990, Nexgen Software Technologies, Inc., headquartered in Naperville, Illinois, has provided implementation and custom modification services to BPCS and CA-PRMS users. The company also develops and markets an automated Euro conversion tool for BPCS, NexgenEuro, as well as NexgenCommerce for BPCS and for PRMS. For more information, contact Rick Halsten, President and General Manager, Nexgen Software Technology at +1 630/300-6000, or via e-mail to info@nexgensoftware.com. Information is also available on the World Wide Web at http://www.nexgeninfo.com. About AGI AGI is part of Groupe IBS with over 2,400 people in 30 countries worldwide. AGI has been a SSA Affiliate and Business Partner since 1987 and has over 13 years of BPCS implementation and consultancy experience. AGI delivers a comprehensive spectrum of midrange software solutions as well as consulting and training services to meet the needs of different industries, supporting them to achieve rapid business growth. AGI employs over 150 people and maintains 4 offices in and near France, serving more than the 300 BPCS implementations they have helped bring live since 1987. AGI's Web site is at http://www.agi.ibs-france.com. - End - BPCS is a registered trademark of SSA Global Technologies, Inc. All other trademarks or registered trademarks are property of their respective owners. +--- | This is the BPCS Users Mailing List! | To submit a new message, send your mail to BPCS-L@midrange.com. | To subscribe to this list send email to BPCS-L-SUB@midrange.com. | To unsubscribe from this list send email to BPCS-L-UNSUB@midrange.com. | Questions should be directed to the list owner: dasmussen@aol.com +---
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