Re: OGS Search (was Customer Service - Available to Promise in 6.0.02)

As re: the OGS techniques you are using to search. I really would stay away
from using the release and platform to search on the FAQ page. Most postings
about version 6 BPCS will apply to more than 1 BPCS release.

Also, an application posting done by someone who was on the Unix platform,
can easily apply to the AS/400 platform if it is about how the program works
or is meant to work. So, you are really missing out on many of the postings
by limiting your search to platform and version.

Instead, I recommend you use the 'Search entire database' field, and fill
this in with some keywords about the problem you are having or the question
you have. Use generic endings with the asterisk ('*') so that you can pick
up word variants. For example, if you search on 'Loop' but the entry has
'Looping' it won't be found in the search engine. Instead, if you search on
'Loop*' you will find all variants, such as 'Loop' 'Looping', 'Looped' and
'Loops'.

There is on-line help available on the site and I suggest you read through
the notes about how the searches work when you get there for further details
and tips.

Thanks

Genyphyr Novak
SSA

----- Original Message -----
From: "Certz" <certz@americanmetalproducts.com>
To: <BPCS-L@midrange.com>
Sent: Monday, September 25, 2000 2:59 PM
Subject: Re: Customer Service - Available to Promise in 6.0.02


>
> Devin,
>
> Thank you very much for your help.
>
> I have since forwarded your investigation to my boss as well as my staff.
>
> I have not had success with the OGS Frequently Asked Product Questions.
> I am sure I am doing someting wrong.
>
> I log on to the http://ogs.ssax.com/clients/default.htm
> Enter my userid & password.
>
> I  go to the drop down box and select:
>
> 5. Frequent Product Question Infobase
>
> Enter my platform: "AS400" my version: "6002"
>
> I have used both "Issue" as well as "Search the Entire Data Base"
> Without success.
>
> It works for you and not for me, maybe it is because I am a client.
>
> Thank you again for your input.
>
> Sincerely,
>
> Chris Ertz
> Software Development Mgr.
> American Metal Products
>
>
>
>
>
> "Devin Bowen" <devinbowen@home.com> on 09/23/2000 10:47:58 AM
>
> Please respond to BPCS-L@midrange.com
>
> To:   BPCS-L@midrange.com
> cc:
> Subject:  Re: Customer Service - Available to Promise in 6.0.02
>
> Chris,
> I've seen this function grayed out before and honestly can't remember
> whether this has a BMR or not (call the helpline - there are loads of
> rejected BMRs for ATP not working in v6002 and BMRs that seem to indicate
> that it is available in some form).
> All this option in Order Entry does (when it's not grayed out) is call a
> program equivalent to MRP310B and I believe fill in the item # from the
> order line (though I would not swear that you don't have to re-key the
item
> # and this sort of rings a bell!).  Like I said, there may be a BMR that
> would enable this function on your version, but if you give CSRs the
> security for MRP310B and they keep it open in the background, you'll have
> just about the same functionality.
> Most people don't find that this program meets their needs for true ATP
> anyway (some write their own ATP inquiry - not too hard to do).  v6.1 adds
> some more logic so the thin client Order Entry can do things like "do ATP"
> for one or all lines and then use the calculated ATP dates as request
dates
> (just a FYI in case you were planning the upgrade).  Items have ATP
allowed
> flag, etc.
> Here's some info I found on OGS FAQs (one FAQ entry says ATP does not work
> on v6002 at all, the other says that you get a fatal error when you click
> the option [which indicates to me that it at least "works"] - just call
> Helpline - this first FAQ was added very early and may not be true today):
> Platform:  A400
>  Product:  COM
>  Version:  6.002
>  Program:  ORDERENTRY
>  Log Date:  1997-08-14
>  By:  DOMPKED
>  Incident #:  0454048
>  Issue:  Why is Available to Promise grayed out?
>  Solution:  This option is for future use in 6004.
> Platform:  A400
>  Product:  COM
>  Version:  6.002
>  Program:  COM
>  Log Date:  1998-03-04
>  By:  PYEJ
>  Incident #:  0501857
>  Issue:  If during order entry the Available To Promise look up function
is
> used a fatal error occurs and a screen message appears 'fatal error -
> system
> not available'.
>  Solution:  V6.002 only. The Available To Promise (ATP) is an ODO
> application and to access it from COM the user needs to have the "2nd
> Generation" clients running.
>
> Devin
> Devin Bowen
> Enterprise Application Solutions
> 360-607-1642
> 419-730-5522 eFAX
> devinbowen@home.com
> ----- Original Message -----
> From: "Certz" <certz@americanmetalproducts.com>
> To: <BPCS-L@midrange.com>
> Sent: Wednesday, September 20, 2000 9:41 AM
> Subject: Customer Service - Available to Promise in 6.0.02
>
> >
> > We are on BPCS 6.0.02 (MM) PLF January 1998 Cumulative PTF with many
> > individual ptf's loaded on top.
> >
> > Our company wants to use BPCS' Available to Promise.
> > The COM BPCS Client Server has a grayed out Available to Promise.
> > Looks like MPS (MRP310) has available to Promise.
> > The Help screen on the client server says we need to have BPCS' 2nd
> > generation client server.
> > Was that just an excuse to pass off Available to Promise to Vapor Ware.
> > The OGS on line has no information about Available to Promise or BPCS'
> 2nd
> > Generation software.
> > Any Ideas or Input would be helpful.
> >
> > What do other BPCS users use for Available to Promise.
> >
> > Currently, Hard Allocations are done at picking time
> >
> > Chris Ertz
> > Software Development Mgr
> > American Metal Products
> >
> >
> >
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