Re: AS400 Client Access Session locking up

["Genyphyr Novak" <novakg@xxxxxxxx>]

You are certain this is actually Client Access locking up and not a
performance issue with waiting for the Order Entry validation program to
complete processing? :-)

What does the user's session look like from WRKACTJOB - is there any CPU
activity on the job or does it see the job as disconnected? Have you checked
that your TCP/IP network is not dropping connections to the AS/400? Does
this happen to any other users of Client Access, or just people processing
orders? (Maybe the people entering large orders mention it only because they
are losing lots of work, but people who have this happen at other less
inconvenient times are not mentioning it and are just restarting the job?).

Is this happening before the order is posted at all and just during the
entry of the lines? I doubt this is directly related to BPCS itself, only
because you are running a standard emulation doing standard display file
processing. I would check the network and the status of the job as the
AS/400 sees it. Make sure the Order Entry folks don't have any special
keyboard mapping set that is somehow close to other keys and is accidentally
triggering one of the other Client Access functions as someone else
mentioned, for group jobs or the like.

Thanks

Genyphyr Novak
SSA


-----Original Message-----
From: RickCarter@holley.com <RickCarter@holley.com>
To: BPCS-L@MIDRANGE.COM <BPCS-L@MIDRANGE.COM>
Date: Thursday, February 24, 2000 9:34 AM
Subject: AS400 Client Access Session locking up


>As400  Mixmode   BPCS 6.1
>
>With all the discussion of PC locking up, I thouhgt I'd throw this question
>out also.
>
>We currently use PC's  running Win 95 or 98.  Connecting to the AS400 via
>Client Access.  Most of these machines have at least 3 As400 sessions
>running at a time.  My problem is, out of about 10 machines running the
>order entry program, two of these machines tend to lock up while working on
>larger orders.  The machine itself doesn't lock up but the particular As400
>session running the order entry program locks.  The user can toggle to the
>other session and it's fine but
>all the work on the active order is lost when the sessin is locked up.  The
>PC is not locked but just the Client Access As400 session.  We've tried
>both full blown Client Access and Client Access Express and it doesn't
>appear to change this.  This does not happen on other PC's with the same
>configuration.  We've also removed anti-virus software and that didn't seem
>to help.
>This appears to be a Client Access issue since only the one session is
>locking up and not the PC itself.  Any suggestions.
>
>
>
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