Re: Version of BPCS client for 6.1

Bill writes:

> One time, oh so many years ago, SSA had
>  us install a configuration necessary so they could dial-up and work 
directly
>  on our system.  This was an approach they were beginning to use to help 
give
>  them visibility as to what was going on in a problem situation.  We never
>  had call to request its use, did anyone else have this done?

Check out 3rd party BPCS Help desk such as
http://www.unbeatenpathintl.com/NoExcuses%20helpline%20BPCSASSET.html
http://www.nexgeninfo.com/helpdesk.htm

Different tech support places use different approaches & I am very happy with 
IBM tech support, where our IBM partners can dial into our system & point the 
finger at a problem so we can fix it.  We are considering using PM/400-e 
where we would use PM/400 to capture performance data on our 400 then use the 
ECS line to send it to IBM for analysis ... some of this IBM will do for free 
... it seems to be fluctuating whether they prefer to deliver the reports via 
internet URL tailored to individual customer or back through ECS line.

Al Macintyre  ©¿©

Y2K is not the end of my universe, but a re-boot of that old Chinese curse.
When in doubt, read the manual, assuming you can find the right one.
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