Re: BPCS Docs

["L. S. Russell" <leslier@xxxxxxxxxx>]

We are running V6.0.04, on an upgrade path from V3.1. And I found out
much to my dismay early in my exposure to BPCS that the very
documentation you speak of is lacking.

Steve_Roncskevitz@GriffinLLC.com wrote:
> 
> There id some documentation on the system.  What version are you on?  I am on
> V4.05 Rel02 and if you type DOC on the menus you can have access to the
> documentation that SSA ships with the software.
> 
> If you want to you can send me a message online if you don't have access to 
>it.
> 
> Steve
> 
> "Martin, Jerri" <JMartin@iwgid.com> on 01/06/2000 01:25:28 PM
> 
> Please respond to BPCS-L@midrange.com
> 
> To:   "'BPCS-L@midrange.com'" <BPCS-L@midrange.com>
> cc:    (bcc: Steve Roncskevitz/Griffin_Corp)
> 
> Subject:  RE: BPCS Docs
> 
> This is a very sad truth.  I've been trying to find documentation since I
> started using this application six months ago.  I checked at the local
> library figuring BPCS had been around long enough that books had been
> written about it, but no.  I had gotten my hopes up when SSA sent an
> installation CD to me and said it had documentation on it.  It turned out it
> was bits, pieces and supposed upgrades to existing documentation.  SSA then
> told me that the only documentation available were the course workbooks that
> you got if you attended a class.  I tried signing up for a class but it had
> been cancelled due to lack of enrollment.  Whats a person to do?
> 
> I agree many other companies selling software have created documentation and
> look at how popular their software is!  Infinium is great in the fact you
> can access documentation via the web and get updates as soon as they are
> loaded.  SSA, their business partners and contractors needs to step into the
> present and future by getting documentation out to the masses.  SAP isn't
> worried about proprietary information, I was at Border Bookstore recently
> and noticed several books written about their software.
> 
> > -----Original Message-----
> > From:   L. S. Russell [SMTP:leslier@datrek.com]
> > Sent:   January 06, 2000 12:45 PM
> > To:     BPCS-L@midrange.com
> > Subject:     BPCS Docs
> >
> > I am very new to BPCS, only been involved with it for about a year.
> > I don't hate BPCS anymore than the next ERP, but I do hate the fact
> > that documentation is withheld from - not only users but administrators
> > as well.
> > There have been many, many cases over the past year where I would never
> > have
> > had to call the practically worthless OGS if I had had the docs within
> > reach.
> >
> > The reason I write this is that I noticed a post from someone at iWorks,
> > formerly SSA Southeast. The people at iWorks claim to be more interested
> > in helping BPCS users get things done than their previous incarnation.
> > That being the case I was wondering if there is still a BAN on providing
> > users with DOCUMENTATION.
> > The reason this lack of information gripes me is that I have spent
> > untold hours waiting either on hold or for a call back, when with even
> > the amount of documentation provided by Microsoft might just have saved
> > me a call.
> > I mean, Daffron comes with docs, Optimum Solutions HR comes with docs,
> > Extol, comes with docs, HMS Monitor comes with (award winning) docs,
> > Infinium comes with docs!
> > Why can't BPCS come with docs?
> > If I can go to Egghead and by a copy of Windows for $98 and get
> > documentation
> > why can't I expect the same from an infinitely more expensive software?
> >
> > So can one of you guys there at iWorks comment on my ranting post?
> >
> > --
> > L. S. Russell Programmer/Analyst
> > Datrek Professional Bags, Inc.
> > 2413 Industrial Drive
> > Springfield, TN. 37172
> > mailto:leslier@datrek.com
> > http://www.datrek.com
> > --
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--
L. S. Russell Programmer/Analyst
Datrek Professional Bags, Inc.
2413 Industrial Drive
Springfield, TN. 37172
mailto:leslier@datrek.com
http://www.datrek.com
--
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| To subscribe to this list send email to BPCS-L-SUB@midrange.com.
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