RE: BPCS Docs -- BPCS-L

This is a very sad truth.  I've been trying to find documentation since I
started using this application six months ago.  I checked at the local
library figuring BPCS had been around long enough that books had been
written about it, but no.  I had gotten my hopes up when SSA sent an
installation CD to me and said it had documentation on it.  It turned out it
was bits, pieces and supposed upgrades to existing documentation.  SSA then
told me that the only documentation available were the course workbooks that
you got if you attended a class.  I tried signing up for a class but it had
been cancelled due to lack of enrollment.  Whats a person to do?
  
I agree many other companies selling software have created documentation and
look at how popular their software is!  Infinium is great in the fact you
can access documentation via the web and get updates as soon as they are
loaded.  SSA, their business partners and contractors needs to step into the
present and future by getting documentation out to the masses.  SAP isn't
worried about proprietary information, I was at Border Bookstore recently
and noticed several books written about their software.

  
> -----Original Message-----
> From: L. S. Russell [SMTP:leslier@datrek.com]
> Sent: January 06, 2000 12:45 PM
> To:   BPCS-L@midrange.com
> Subject:      BPCS Docs
> 
> I am very new to BPCS, only been involved with it for about a year. 
> I don't hate BPCS anymore than the next ERP, but I do hate the fact 
> that documentation is withheld from - not only users but administrators 
> as well. 
> There have been many, many cases over the past year where I would never
> have
> had to call the practically worthless OGS if I had had the docs within
> reach.
> 
> The reason I write this is that I noticed a post from someone at iWorks,
> formerly SSA Southeast. The people at iWorks claim to be more interested
> in helping BPCS users get things done than their previous incarnation.
> That being the case I was wondering if there is still a BAN on providing
> users with DOCUMENTATION.
> The reason this lack of information gripes me is that I have spent
> untold hours waiting either on hold or for a call back, when with even
> the amount of documentation provided by Microsoft might just have saved
> me a call.
> I mean, Daffron comes with docs, Optimum Solutions HR comes with docs,
> Extol, comes with docs, HMS Monitor comes with (award winning) docs,
> Infinium comes with docs!
> Why can't BPCS come with docs? 
> If I can go to Egghead and by a copy of Windows for $98 and get
> documentation
> why can't I expect the same from an infinitely more expensive software?
> 
> So can one of you guys there at iWorks comment on my ranting post?
> 
> --
> L. S. Russell Programmer/Analyst
> Datrek Professional Bags, Inc.
> 2413 Industrial Drive
> Springfield, TN. 37172
> mailto:leslier@datrek.com
> http://www.datrek.com
> --
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