BPCS Docs

["L. S. Russell" <leslier@xxxxxxxxxx>]

I am very new to BPCS, only been involved with it for about a year. 
I don't hate BPCS anymore than the next ERP, but I do hate the fact 
that documentation is withheld from - not only users but administrators 
as well. 
There have been many, many cases over the past year where I would never
have
had to call the practically worthless OGS if I had had the docs within
reach.

The reason I write this is that I noticed a post from someone at iWorks,
formerly SSA Southeast. The people at iWorks claim to be more interested
in helping BPCS users get things done than their previous incarnation.
That being the case I was wondering if there is still a BAN on providing
users with DOCUMENTATION.
The reason this lack of information gripes me is that I have spent
untold hours waiting either on hold or for a call back, when with even
the amount of documentation provided by Microsoft might just have saved
me a call.
I mean, Daffron comes with docs, Optimum Solutions HR comes with docs,
Extol, comes with docs, HMS Monitor comes with (award winning) docs,
Infinium comes with docs!
Why can't BPCS come with docs? 
If I can go to Egghead and by a copy of Windows for $98 and get
documentation
why can't I expect the same from an infinitely more expensive software?

So can one of you guys there at iWorks comment on my ranting post?

--
L. S. Russell Programmer/Analyst
Datrek Professional Bags, Inc.
2413 Industrial Drive
Springfield, TN. 37172
mailto:leslier@datrek.com
http://www.datrek.com
--
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