Re: Order Entry Errors

[Boris Goldenberg <bpcsguru@xxxxxxxxx>]

Solution for problem# 2:

Make it a new user procedure that anytime order detail lines are deleted, user
has to press F6 to accept the order and then get back in it.  That will solve a
lot of problems associated with deleting lines.

Regards,
Boris Goldenberg

--- tbutala@dentsply.com wrote:
> 
> 
> Okay I'm officially tired or this.  We recently converted from 6.2 to 6.4 and
> were running on an AS/400 under release V4R3.  At that point we had up to the
> July BMR's applied, we have since applied the latest Y2K cum's including
> BMR's
> that SSA would help eliminate these problems.  We have a number of divisions
> running on several different AS/400 using both COM and Green Screen order
> entry.
> These problems occur in all divisions over all boxes in both COM and Green
> Screen.
> 
> The issue is the problems with order entry.
> 
> Example:
> 
> 1)  Header information including ship to, carrier, order source, etc., etc.
> default back to the customer master values.  I believe that this occurs any
> time
> the order is modified after detail lines have been entered.  Don't know that
> for
> a fact but our customer reps. believe that's where the error occurs.
> 
> 2)  When order line numbers are deleted it zeros the prices on the lines
> coming
> after the deleted lines.  A similar problem has occurred when a price was
> maintained that the lower level lines were all changed to the one lines
> price.
> 
> 3)  Copies for RMA's did not bring over the prices, this on does appear to be
> resolved with the latest BMR.
> 
> Have any other companies experienced these problems and if so how did they
> rectify them?
> 
> 
> 
> 
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