Re: BOM900

[Ata510@xxxxxxx]

In a message dated 12/9/99 5:05:23 PM Central Standard Time, 
RickCarter@holley.com writes:

> 
>  My previous email explained how we're having trouble getting the BOM900 to
>  successfully run  since the conversion from 6.02 to 6.1.
>  We cancelled it after 27 hours and it was maybe 66% complete.
>  Has anyone gotten this job to run successfully on version 6.1 and if so did
>  it take longer on 6.1 than the previous version. On 6.02, here at Holley,
>  this took about 3-4 hours to complete.
>  
>  Those of you who responded to my first email with a few suggestions take
>  note that we looked at those suggestions and appeared to be OK with those
>  possible solutions.
>  We understand a BMR is in the works for this job and that it has been
>  escalated ( whatever that means ) but it's been several days and we've not
>  heard anything from SSA on this
"Escalation" of a BMR is a formal process which lets your company let SSA R&D 
know just how badly a particular problem is affecting your business, so that 
it's priority to get fixed is raised higher. I suggest if this is a bad 
problem for your company, don't wait for SSA to call you; call them and ask 
that your company also be given the paperwork to formally escalate the fix's 
priority. You basically need to say what sort of impact the problem is having 
upon your business when you fill out the form. 
This let's SSA's R&D know that many customers are having the same problem, 
and more resources will be given to fixing the problem. This is handled in 
the US via the North America Escalation Office. The Helpline can get the 
forms to you. Details are on OGS Online.
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