RE: LOCKED RECORDS

[Christine Hales <chales@xxxxxxxxxxx>]

        We have several issues with PC "lock-ups", that we are starting to 
bring 
under control.  One of the biggest contributors to lock-ups was having an 
email package open at the same time as BPCS.  Also, moving from a Win95 to 
a WinNT machine helped.

        Our Invoice Entry issue, however, was picked up when the A/P people 
noticed that when one individual was printing cheques - everyone else would 
freeze until the cheques were actually printing.  I could understand if the 
cheque printing and the invoicing were being done for the same company, but 
they are separate companies being worked on.  Of course, the helpline could 
not duplicate .....  We ended up putting a process in place so that this 
situation would not occur.

                        -Christine


On Tuesday, November 09, 1999 10:18 PM, Ata510@aol.com 
[SMTP:Ata510@aol.com] wrote:
> BMR43360 addresses PC Lockups as described by your note, and the BMR is 
not
> completed because they have not yet determined the root cause of the 
problem.
> However, several "Service Packs" exist for the PC Newi software that help 
> reduce the problem. Make sure you have those latest ones, at least, and 
keep
> checking SSA for progress on the BMR analysis.
>
> >Most of our locked records are due to PC lock-ups in Invoice Entry 
(ACP500).
> >The PC locks up in the middle of keying an invoice and you cannot back 
out
> >of A/P or use any other application on the PC.  The only choice is to 
reboot
> >the machine.
>
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