[Part 2 of 3] 16 Point Y2K Supplier's Interrogation

["Milt Habeck" <mhabeck@xxxxxxxxxx>]

This is part 2 of a 3 part message.  

 

 

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>>>   see part 1 for introduction and questions (1 - 6)  <<<<<

 

 

7.  If a client has customized the code extensively, is the client responsible in some way for identifying non-vanilla-BPCS date fields, or is that the supplier's sole responsibility?

 

 

8.  The following questions pertain to the time period beginning with the first delivery of the repaired system:

 

     a. Who is responsible for repairing errors discovered during the detailed testing phase?

 

     b. Who is responsible for repairing errors (if any) discovered after cutover to live production?

 

     c. Will the supplier repair errors during this post-delivery period at no charge? If so, is there a time limitation on this no-charge repair policy?

 

     d. How many errors are typically discovered after delivery of the repaired code? (The answer should include all errors in all facets of the application, including custom RPGLE bolt-ons, Query definitions, etc., etc.)

 

     e. Do any of the errors stem from data/code not directly tied with a date value?  Are the errors easy to see or hard to see? 

 

     f.  Will the supplier provide multiple customer references who are willing to answer points 8.d. and 8.e. ?

 

 9.  Does the process require any on-site help from the supplier? If so, who pays for travel expenses?

 

10. What is the cost (including travel expense, if any) per line of code submitted for repair?  (Exclude from the denominator those lines of code that the client is expected to repair, if any).

 

11. What is the total elapsed time from contract signature to cut-over to production? 

 

12.  Does the repair process and/or the client's ongoing usage of the repaired application rest on any patent?

 

>>>   see part 3 for additional questions (13-16) and concluding remarks  <<<<<