• Subject: Re: Connection Timeout/Reset by Peer while in GUI
  • From: Ata510@xxxxxxx
  • Date: Thu, 29 Jul 1999 23:50:26 EDT

In a message dated 7/27/99 6:18:17 PM Central Daylight Time, 
WGonzalez@phelpsd.com writes:

> We are running BPCS 6.0.2 in a mixed mode environment. We are using Client
>  Access version  V3R2M0 service level 55446. 
>  We have a single database running with multi countries accessing the
>  database. We are experiencing connection timeouts and reset by peer errors,
>  but only at one location and primary while accessing the COM order enter
>  program. The timeouts have been occurring during the refresh of the 
>  to the local workstation(which are Win/95) and also have occurred while
>  opening or creating a customer order.
>  Has anyone encountered this problem.
Lots of good suggestions on this topic so far. Also check and see if you have 
a ZEF file (can't remember if this is in 6.0.02, but it is definitely in 
6.0.04.) It is an error logging file (sort of useless, really) and can grow 
enormous especially if there were lots of looping errors in Order Entry at 
any point in time. For some reason when the file gets big, BPCS has to read 
through it all, and you will get time outs. Just clear it when no one is in 
COM. But in this case, usually all users would have the same problem of time 
outs, so I am not sure if this suggestion will be of help in your case or 
not. . . A DBMON will tell you to build a logical over this - don't bother - 
just keep it cleaned up and empty as possible.

Do the users get the prompt asking to "Retry" - and if they take that option 
does it complete normally? In that case, suspect slow network connections/PC 
speed as mentioned by others here. You can increase the actual 'Timeout' 
value in the PC Workstation Settings to something that doesn't cause the 
error (240?) to workaround slow connections.

You may want to check the joblogs on the AS/400 also to see if they reveal 
anything interesting, such as a real communications error. You didn't mention 
if this is APPC or TCP/IP. If it is TCP/IP you need to change the TCPIPJOBD 
in the TCP library to get the joblogs to be produced - shipped default is 
*NOLIST. Look under the daemon user id, not the user signing into BPCS, for 
the joblog in that case. 

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