Re: EDI without education = risky

["Jim" <jcannon@xxxxxxxxxxx>]

Yeah, I got all day to spend on the phone talking to voicemails of all these 
various places and services. And God help you if you don't have an Incident 
number! As an example...what is the deal with waiting for 'no more' than 5 
days to get a software key? Last time I got one, it took the girl 10 minutes 
to get it to me, once she got around to doing it.

If I were king of SSA Support...I would try to implement something similar 
to what hospitals do in mass emergencies. Triage the calls. Of course this 
would require someone answering the phone to know how to say 
something other than "Your incident number?". Getting a software key 
should not take 2 - 5 days!!! 

What I tried to do, and I thought I was being helpful to the person handling 
my incident, was to write out my questions and fax them to the support 
person. In this manner the support person isn't under the gun to give an 
answer right away. If they don't know the answer, they have the opportunity 
to research it. Then its the option of the support person to call and vocally 
answer the question, or email back the answers. 

It worked for a day or two, but I get no response at all now. 

I have been to those sites you suggested, and we are a member or OGS.

Actually, this forum has been more beneficial than anything! I got input from 
real users, and got good info so far.

Thanks for your dialogue on the subject. 

From:                   MacWheel99@aol.com
Date sent:              Thu, 17 Jun 1999 00:41:43 EDT
Subject:                EDI without education = risky
To:                     BPCS-L@midrange.com (BPCS Users Mailing List)
Copies to:              harris-family@msn.com (Jason Mike Carla),
        dlwall1@vincennes.net (Dave
        Waller), jcoop@midwest.net (Jerry Cooper)
Send reply to:          BPCS-L@midrange.com

SSA have various divisions & branches - check out these web sites for example.
http://www.bpcsusers.com = SSA Canada
http://www.ssax.com/ = SSA Chicago

Part of the education needed is how to deal with SSA when getting at the 
services we think we are paying for.

They offer lots of individual services at a price, but it can be like dealing 
with many different companies that just happen to share the same name (SSA).

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