ORD Oops Fix Check List

[MacWheel99@xxxxxxx]

Does anyone have write-ups or check lists of how best to clean up messes due 
to misreporting during shipping.  We are on 405 CD Green Screen heavily using 
blanket orders.

Typically in this scenario the shipping department ships the right stuff but 
reports it incorrectly in the computer, and billing is a clone of what 
shipping said, and various query go to different people through out the 
company & somebody catches the fact that the data into the computer is wrong.

Anything can be done wrong - wrong order on right customer, wrong part # on a 
multi-item order, wrong due date or wrong combination of due dates, for 
customers on which JIT is super-critical.

Ideally we want to back out the billing on what was not really shipped, and 
rebill on what was shipped, getting the order # line # item # due-date, 
customer PO#, correct so that inventory will now be correct, receivables 
correct, history by PO# correct, requirements correct, etc. with suitable 
special lines or notes to explain the adjustments, both at time of billing 
fix, and after RMA or whatever has cleared accounting, have some kind of 
history of the fix that can be reviewed if anyone has any doubt the fix was 
not done precisely correctly & also get the job done with a minimum of hassle.

Question from Al on behalf of Sharon

Al Macintyre
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