Re: BPCS 4.0.05CD

[Glenn Gundermann <ggundermann@xxxxxxx>]

Chuck,

Sounds like the same thing we went through.

It took us 6 months to get RISC code from SSA.  We had to keep our CISC
box several months past the end of the lease with the RISC box just
taking up space.  We went up and down the ladder at SSA to no avail. 
Our Business Partner even complained at Common's Soundoff which stirred
a few people.  No apologies from SSA either.

They definately have THEIR priorities and it may or may not match yours.

Good luck to all.

Glenn

Chuck Lewis wrote:
> 
> Paul,
> 
> You're not kidding ("comical if not pathetic")... We are running 4.0.03 Live 
>and 4.0.05
> in Test and are doing our Y2K testing against 4.0.05/6. We started last fall 
>with SSA
> BEFORE the 4.0.05CD deal, and while there were some GREAT folks we dealt 
>with, others
> were clue less. We JUST wanted the latest 4.0.05 tapes (and ya, I know it's 
>old) in
> RISC. We had 4.0.05 but it was CISC... but their STUPID key programs and 
>installation
> programs were non-observable so the install kept blowing up... ALL we wanted 
>was for
> them to recompile the key and installation programs for CISC non-obversable 
>and get
> those to us so we could use the tapes we had. You would have thought we would 
>have asked
> for a blank check or something. "WHY would you want that", WHY would you not 
>want to go
> to 6.0 (we do, just not NOW...), etc. "There is NO WAY we can do that because 
>we don't
> have the source anymore, that's another part of the house, etc. It was 
>UNREAL. They
> would try to get us new tapes...
> 
> Guess what - THEY couldn't FIND it ANYWHERE (at first) or reproduce it. They 
>FINALLY got
> a version off of one of their non-support line AS/400's (can't remember what 
>that group
> was called but they WERE helpful... Thanks Eilsa YOU are a treasure !!!!). I 
>don't know
> HOW many tapes they sent us before we got the what was supposed to be what we 
>wanted. We
> then had to "layer" all of this together and do a TON of other stuff... I 
>have SERIOUS
> doubts that we will EVER be able to do this over any other environment (and 
>I'm NOT
> alone in our shop...)..
<snip>
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