Re: Rational confusion

No, I don't. He walked me through 8-10 web pages. Every web page had a
myriad of links to other web pages. Here's the whole PMR:

************** KT-SA First Customer Contact Format Insert **************

Customer Name: DILGARD FROZEN FOODS INC
Client Concerns/Problem:
LKC:Unable to locate RDp license keys


Client Business Impact:
High

As cst cannot work with the application


Other Questions/Concerns:
None


Analysis Needed: Question/Request -- Take Appropriate Action
Action Taken:
- Called the cst,they had purchased RDp keys from their BP (SIS)
- He had contacted their BP and they told him they could not the keys
- Searched with the BP's company name and added the user to site ID:
0007160613 and assisted cst to login to LKC
- Cst was able to login and d/w thw keys
- Cst agreed to close the PMR


Action Plan:
- None, closing the PMR


On Thu, May 5, 2011 at 4:49 PM,
Hiebert, Chris <chris.hiebert@xxxxxxxxxxxxxx> wrote:

Jeff,
We are having a similar issue with getting our 8.0 license key.
Do you still have all the steps you took to download it? It might help
our BP figure it out.

Thanks,
Chris Hiebert

-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of Jeff Crosby
Sent: Wednesday, May 04, 2011 1:55 PM
To: Rational Developer for IBM i / Websphere Development Studio Client
forSystem i & iSeries
Subject: Re: [WDSCI-L] Rational confusion

This is unreal.

The BP gave up trying to get the license key and told me to call IBM
Service. I called them and opened a PMR.

Rational called and they said since it was ordered through a BP, the
keys
would be made available to the BP and the BP is to give them to me. I
told
him the BP had given up because they had exhausted all their resources.

He then authorized me as a user of the BP's Partnerworld site (not
kidding)
by giving me a signon there. Then he walked me through downloading and
unzipping what I needed.

Evidently someone at my BP doesn't know how this is to be done.



On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx>wrote:

Is the subject an oxymoron? :)

We've discussed here from time to time the confusion of most people on

this

list regarding the product name, what one is entitled to, how to get

it,

what product contains what feature, etc. It has now struck me too.

I downloaded and installed IBM Rational Developer for Power Systems
Software 8.0 (common name RDP 8) about 4 weeks ago. The amount of

time it

takes to have someone answer the questions like: What am I entitled

to? Do

I have to pay for this? How much will it cost me? How do I get my

license

keys? etc is astonishing. I still don't know where to look for my

license

key and neither does my BP. He is as disgusted as I am. With luck,

I'll

actually have the license key before the 70 day trial runs out.

The BP had no idea that my SW maintenance agreement did not cover

this. I

only knew it thanks to Pluta and others on this list.

IBM and Rational, please get your act together.


--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of

my

company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
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