RE: Removing a plug-in

We (users) are the only ones that have attempted to put any qualifications 
on IBM's support.  I have never seen any suggestion from IBM that WDSC is 
anything other than a fully supported IBM product.  Here are the Release 
Notes for Eclipse 2.1.3.  Scroll to the bottom to see all of the bugs that 
have been fixed.  If you sample some you will see that the majority were 
fixed by IBM resources.

http://download.eclipse.org/downloads/drops/R-2.1.3-200403101828/readme_eclipse_2_1_3.html

Mark




wdsci-l-bounces+markp=softlanding.com@xxxxxxxxxxxx wrote on 10/05/2004 
01:17:35 PM:

> Good points, Mark. 
> 
> I would still feel more comfortable if IBM explicitly said something 
like:
> "If an Eclipse bug prevents WDSCi from delivering functionality 
described in
> WDSCi documentation, IBM will fix it." 
> 
> Your differentiation between a bug that prevents expected functioning 
and a
> product enhancement is a point well-taken.  The plug-in uninstall issue 
is
> more of a product enhancement.
> 
> Kelly
> 
> 
> -----Original Message-----
> From: wdsci-l-bounces@xxxxxxxxxxxx
> [mailto:wdsci-l-bounces@xxxxxxxxxxxx]On Behalf Of Mark Phippard
> Sent: Tuesday, October 05, 2004 12:03 PM
> To: Websphere Development Studio Client for iSeries
> Subject: RE: [WDSCI-L] Removing a plug-in
> 
> 
> WDSC is definitely commercially supported.  If you found a problem that 
> ultimately was a bug in Eclipse, I am sure that IBM would work to ensure 

> that the bug was reported and fixed in Eclipse and that fix would make 
its 
> way back into WDSC as soon as possible.  Just as an example, WDSC 5.1.2 
> comes with Eclipse 2.1.3 (as opposed to 2.1.0).  The vast majority of 
the 
> fixes between 2.1.0 and 2.1.3 were contributed by IBM based on bugs the 
> users of the IBM tools discovered.
> 
> I think the gray area is when you start moving beyond true bugs into 
> things you just would like to work differently or better.  SEU is 
> commercially supported but if you call IBM and say that SEU should have 
a 
> function key that pops up a list of all variables used in the source and 

> allows you to click on one to go to that line of code they are not going 

> to do much about it for you.  Requests that are essentially enhancements 

> to Eclipse would be similar.  However, if anything WDSC should be a 
better 
> product because there are more people using and enhancing that Eclipse 
> foundation.
> 
> Mark
> 
> 
> 
> 
> 
> wdsci-l-bounces@xxxxxxxxxxxx wrote on 10/05/2004 12:42:18 PM:
> 
> > I think Toolbox may be a little different. My understanding of Toolbox 

> (and
> > someone correct me if I'm wrong) is that IBM ships a version of 
Toolbox 
> in
> > the iSeries IFS and supports that version like other IBM products. 
This
> > makes Toolbox different than Eclipse.
> > 
> > >The community behind the open-source product supports it.  This in 
> > >itself has good and bad points.  A 'normal' product has the same type 

> of
> > support 
> > >issues.
> > 
> > Maybe I'm missing something. If I have a problem with WebSphere 
> Application
> > Server not deploying a Web Module properly (has never happened...just
> > fictional example), I feel confident I can call IBM and get support, 
and
> > they will work on the problem immediately and come up with a solution. 

> When
> > I actually had this problem with my Tomcat server (Tomcat 5 needed to 
> have
> > the tools.jar file from my sdk copied into its common\lib directory), 
I 
> had
> > to spend hours sifting through Web pages and email lists to find what 
I
> > hoped was a working solution. If I hadn't gotten lucky and stumbled 
> across a
> > solution, well, then what? This seems like a major difference between 
a
> > licensed product with paid support and an open source product with
> > 'community' support.
> > 
> > Please feel free to enlighten me. :-)
> > Kelly
> > 
> > -----Original Message-----
> > From: wdsci-l-bounces@xxxxxxxxxxxx
> > [mailto:wdsci-l-bounces@xxxxxxxxxxxx]On Behalf Of Scott Johnson
> > Sent: Tuesday, October 05, 2004 11:17 AM
> > To: Websphere Development Studio Client for iSeries
> > Subject: Re: [WDSCI-L] Removing a plug-in
> > 
> > 
> > If these companies have this mentality then they really don't 
understand 
> 
> > open-source.  The community behind the open-source product supports 
it.
> > This in 
> > itself has good and bad points.  A 'normal' product has the same type 
of
> > support 
> > issues.
> > 
> > The Java Toolbox for iSeries is also based on an open-source
> > project(JTOpen). 
> > More direct basis than WDSC to eclipse though.  And from what I have 
> heard
> > and 
> > seen, it is working out great.
> > 
> > As for WDSC, as far as I know IBM 'picks' a version of Eclipse and 
> builds
> > the 
> > stuff on top of it.  I would also think that if you had a problem with 

> WDSC
> > that 
> > related back to something in Eclipse, they would fix it.
> > 
> > -- Scott J
> > 
> > Kelly Cookson wrote:
> > 
> > > IBM's choice to put WDSCi on top of an open source product 
introduces 
> the
> > > same question that keep companies from going with other open-source
> > > products: who's going to support it? As long as IBM feels free to 
not 
> work
> > > on Eclipse problems, and Eclipse has no obligation to WDSCi users, 
> then
> > > there's a crack in the support infrastructure. Uninstalling plug-ins 

> is
> > not
> > > a mission critical issue. I'm just saying it reflects a less than 
> perfect
> > > support situation.
> > > 
> > > Kelly 
> > > 
> > 
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> > 
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> _______________________________________________
> This is the Websphere Development Studio Client for iSeries  (WDSCI-L) 
mailing list
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> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
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