RE: Printer issue - Very frustrating -- MIDRANGE-L

Thanks Jack,

I would agree with you normally but immediately after she prints form Windows the printer responds to the ping from IBMi.

But one thing I will now get her to do is to try a ping from Windows first.

Thanks for the reply

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jack Woehr via MIDRANGE-L
Sent: Monday, February 5, 2024 9:22 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Jack Woehr <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Re: Printer issue - Very frustrating

If you can ping it from Windows and can't ping it from IBM I, you don't have a printer issue, you have a network issue.

On Sun, Feb 4, 2024, 15:27 Don Brown via MIDRANGE-L < midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

Hi All,

I have a printer that generally will not print, the configuration is below.

Let me provide two scenarios.

Scenario #1.
Report generated to the printer.
Reports are in *PND status.
If I try and ping the IP address of the printer it fails.
End writer / start writer no change (As expected if I can't ping the
device)
Turn the printer OFF and back ON.
Reports print.

Scenario #2
Report generated to the printer.
Reports are in *PND status.
If I try and ping the IP address of the printer it fails.
End writer / start writer no change (As expected if I can't ping the
device)
Print from Microsoft Word, word doc prints, then reports print.
Ping response is successful.
Note: The printer on the PC where the word doc was printed from is
configured to print directly to the printer not via a server.

I collected a communications trace and it just shows no response from
the printer.
The trace shows the IBMi send a SYN to the printer, followed by 5
retries then a wait for approximately 1:40 (One minute and forty seconds.
This is repeated until I believe she printed the word document and
then the pending print job prints.

The printer and the IBMi are on the same network and subnet and local.

The printer is a 'Ricoh MPC2800 Printer'

Printer Definition
CRTDEVPRT DEVD(PRT03)
DEVCLS(*LAN)
TYPE(3812)
MODEL(1)
LANATTACH(*IP)
PORT(9100)
ATTACH(*DIRECT)
ONLINE(*YES)
FONT(11 *NONE)
FORMFEED(*AUTOCUT)
SEPDRAWER(*FILE)
PRTERRMSG(*INQ)
MSGQ(*CTLD)
ACTTMR(170)
INACTTMR(*SEC15)
LINESPEED(19200)
WORDLEN(8)
PARITY(*NONE)
STOPBITS(1)
TRANSFORM(*YES)
MFRTYPMDL(*HPCOLORLJ)
PPRSRC1(*A4)
PPRSRC2(*A4)
ENVELOPE(*NUMBER10)
ASCII899(*NO)
IMGCFG(*NONE)
CHRID(*SYSVAL)
RMTLOCNAME('172.16.25.201')
SYSDRVPGM(*HPPJLDRV)
TEXT('Ricoh MPC2800 Printer')
PUBLISHINF(*DUPLEX *COLOR *UNKNOWN *UNKNOWN *BLANK (*UNKNOWN))

Any suggestion greatly appreciated.

Thank you

Don

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