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That did the trick! What is still confusing is why multiple PCs all on the
same version of Windows 11, and fully up to date, aren't all having this
change occur at the same time. Oh well, I now know the fix and will change
it on all them.

Thank you for you help!








From: "Rob Berendt" <robertowenberendt@xxxxxxxxx>
To: "Midrange Systems Technical Discussion"
<midrange-l@xxxxxxxxxxxxxxxxxx>
Date: 10/19/2023 02:40 PM
Subject: Re: ACS Issue/Nuisance - Black Window Getting Stuck Open.
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxxxxxxxx>



Something like this?
https://www.ibm.com/support/pages/access-client-solutions-and-windows-11-version-22h2-windows-default-console


On Thu, Oct 19, 2023 at 3:13 PM Michael DeFord via MIDRANGE-L <
midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

First, I have setup roughly 10 of these PCs and only 2 are having the
issue. These PC's are on windows 11 Pro(fully up to date) and they each
have Office Home and Business 2021, HCL notes 12.0.1, Symantec Endpoint
Protection, Adobe reader, and Java 64bit(v8 u395) installed. They are
all
the same Dell Optiplex AIO 7710 desktops.

The issue is whenever I open any portion of ACS on these 2 machines, the
ACS launcher(acslaunch_win-64.exe) opens a black window that remains
open.
If you attempt to close the window, it closes all open ACS applications.
It does not keep the software from functioning so it's more of a
nuisance
than a problem. But, it did not behave this way on Windows 10 and it is
only happening on 2 of the 10 new Win11 PCs. So should be resolvable. I
went as far formatting one of these PCs today and problem persisted
after
the fresh windows 11 install. So I am a bit stumped.

Worst case, I can open another ticket with IBM but I thought I would ask
if anyone here has encountered this and found the fix. I have
screenshots
I can provide but, I am not aware of the limitations of these email
posts.
So I am not including them initially.



Thank you!




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