Re: ACS Issue/Nuisance - Black Window Getting Stuck Open.

[MDeFord@xxxxxxxxxxxxxxx]

That did the trick! What is still confusing is why multiple PCs all on the 
same version of Windows 11, and fully up to date, aren't all having this 
change occur at the same time. Oh well, I now know the fix and will change 
it on all them. 

Thank you for you help!








From:   "Rob Berendt" <robertowenberendt@xxxxxxxxx>
To:     "Midrange Systems Technical Discussion" 
<midrange-l@xxxxxxxxxxxxxxxxxx>
Date:   10/19/2023 02:40 PM
Subject:        Re: ACS Issue/Nuisance - Black Window Getting Stuck Open.
Sent by:        "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxxxxxxxx>



Something like this?
https://www.ibm.com/support/pages/access-client-solutions-and-windows-11-version-22h2-windows-default-console


On Thu, Oct 19, 2023 at 3:13 PM Michael DeFord via MIDRANGE-L <
midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

> First, I have setup roughly 10 of these PCs and only 2 are having the
> issue. These PC's are on windows 11 Pro(fully up to date) and they each
> have Office Home and Business 2021, HCL notes 12.0.1, Symantec Endpoint
> Protection, Adobe reader, and Java 64bit(v8 u395) installed. They are 
all
> the same Dell Optiplex AIO 7710 desktops.
>
> The issue is whenever I open any portion of ACS on these 2 machines, the
> ACS launcher(acslaunch_win-64.exe) opens a black window that remains 
open.
> If you attempt to close the window, it closes all open ACS applications.
> It does not keep the software from functioning so it's more of a 
nuisance
> than a problem. But, it did not behave this way on Windows 10 and it is
> only happening on 2 of the 10 new Win11 PCs. So should be resolvable. I
> went as far formatting one of these PCs today and problem persisted 
after
> the fresh windows 11 install. So I am a bit stumped.
>
> Worst case, I can open another ticket with IBM but I thought I would ask
> if anyone here has encountered this and found the fix. I have 
screenshots
> I can provide but, I am not aware of the limitations of these email 
posts.
> So I am not including them initially.
>
>
>
> Thank you!
>
>
>
>
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