Re: IBM will withdraw the ability to acquire non-expiring IBM i entitlements for the P05 and P10 software tiers, effective March 26, 2024.

We have all groused about IBM's poor performance in marketing the i and its
predecessors...but perhaps that's not the real issue. It's hard to do
business with IBM (unless you're running an acre of mainframes, when you'll
have a dedicated admin specialist with an IBM badge keeping the paperwork
flowing smoothly).

I have business partner friends who, for the last 25 years, have been
complaining about IBM's business practices, like stealing business
partner-developed accounts with better deals and changing the rules without
notice. While there are tens of thousands of IBM'ers committed to good
service and to following IBM's business practice guidelines, all it takes
is one or two slackers--probably untrained offshore workers--to make a
business interaction with IBM an experience more painful than a prostate
biopsy.

Who knows how many business partners and customers have taken a meeting
with Microsoft after spending a morning struggling with IBM.com, Passport
Advantage, and IBM's phone trees?



On Mon, Sep 4, 2023 at 12:48 PM Brad Stone <bvstone@xxxxxxxxx> wrote:

Well, lacking service until your agreement lapses and they finally DO send
an invoice with a nice little fee on it for being "late".

Happened to me twice in 3 years. I didn't pay because I provided a paper
trail of me begging for the invoice for over 2 months..

On Mon, Sep 4, 2023 at 1:23 PM Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
wrote:

Brad,

TLS = Totally Lacking Service


On Mon, Sep 4, 2023 at 1:38 PM Diego E. KESSELMAN <
diegokesselman@xxxxxxxxx>
wrote:

Brad,

are you buying to a BP or an IBM salesperson ?

--
Saludos/Regards

Diego E. KESSELMAN

On 04/09/23 11:30, Brad Stone wrote:

I am 100000000000000000% on board with this, Pete.

HWMA and SWMA I can never get any assistance with. Every year it's

someone

new, and every year it's like pulling teeth.

And now this year they say things have changed again and the person I

dealt

with last year "forwarded the request to TLS". I don't even know

what

that

means. But, I still haven't seen anything.

My keys expire on 9/21/23. I haven't heard boo from them for a

month.

On Mon, Sep 4, 2023 at 11:26 AM Pete Helgren <pete@xxxxxxxxxx>

wrote:

On 9/3/2023 6:21 PM, Larry "DrFranken" Bolhuis wrote:

Personally I think IBM is using this to assure you pay for

your

SWMA.

This totally cracks me up! I can't even get IBM to invoice me for

SWMA,

let alone pay it! *I* sent a renewal request to IBM on April 4th.
Response: You can renew up to 30 days before it expires (June 7th).
Resent the request May 6th. Crickets. Resent again May 9th.

Response:

"Your request has been sent to the IBM Sales Team". Crickets. May
19th: Response. "a sales rep will contact you as soon as possible".
Crickets. Pinged again June 6th. Response: "
We had escalated this case again with the TLS team" Crickets.

Pinged

again on June 12th. Response "We have not received any updates

yet;"

Crickets. Pinged again on August 8th. Response: "Dione will

forward

your concern to the TLS team. " Crickets.

If they want the revenue, they don't need a subscription program,

just

fix their inane billing and invoicing system. There are some folks

who

want to pay (like me). Just get me a &%$##!! invoice!

Pete Helgren



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*Jeff Crosby*
Senior Vice President
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
direct.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
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