RE: IBM "Support" site

I disagree about the search
I search for
Service request site:ibm.com

The first link worked (and it wasn't even in English)
Underneath the heading "Open a case" and pick "IBM Z and IBM i software products"

Second link. Some totally unrelated product however I scrolled down in it until I found "Access the IBM Support Portal." Clicked on that
Underneath the heading "Open a case" and pick "IBM Z and IBM i software products"

Third link. Just a few lines down you see: Access SR at http://www.ibm.com/support/servicerequest/

Hit that Jack and mellow out.

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jim Oberholtzer
Sent: Wednesday, January 23, 2019 2:47 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: IBM "Support" site

Jack Daniels, single barrel, but to the point, even if you search for it, you can't find it.

To add to the confusion, since IBM i has not been moved to the new site, and storage has, you need two entirely different sets of URLs for everything, and I can tell you, most of it does not work.....

I miss Walt Ling. He never let support get away from the customers......

--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


On Wed, Jan 23, 2019 at 11:55 AM Rob Berendt <rob@xxxxxxxxx> wrote:

Be ye talking about this site, laddie?
https://www.ibm.com/support/servicerequest/Home.action

Which anyone can easily find at
https://www.ibm.com/support/home/
underneath the heading "Open a case" and pick "IBM Z and IBM i
software products"

Methinks you need to consume better scotch.

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of
Jim Oberholtzer
Sent: Wednesday, January 23, 2019 12:48 PM
To: Midrange Systems Technical Discussion
<midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: IBM "Support" site

Ever since the "New" support site has been set up and we have to use
that, it's been impossible to get into the site to update PMRs, or god
forbid create one.

Is this IBMs new plan for cutting down support calls, only take the
SEV 1 calls on line?

It was bad before, but manageable, now it's nearly impossible.......

Anyone figured out how to use this piece of web &%$# ????


Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects
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