For many reasons, using the FTP option to get PTFs works much better for
me. So, after failing to get any response over the Easter weekend, I
tried again late yesterday. The order when through without a hitch but I
never received the notification via email that the PTFs were ready to be
picked up.

Is this really broken? Or, is it just me? I got V5R4 PTFs with no
problem about a week ago this way.

I've started a session using the download from a java enabled browser, but
it is telling me that the first PTF group I ordered is going to take 21
hours and this is just the first of several that I need to order. If I
had the FTP alternative, I could access the PTFs from another site that
has a larger pipe and then bring them here on a memory stick.

Does anyone know if there is a phone number where you can call to at least
find out what's going on?

Rich Loeber - @richloeber
Kisco Information Systems



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