Date: Tue, 17 Sep 2013 15:30:16 -0430
Subject: iSeries service desk software (5250)
Several years ago we installed a 5250-based service desk software in our
(now defunct) 270 (at that time yes, it was an iSeries :-) ) . For some
reason, our boss wants to install the same software in our V5R3 520.
Problem is, of course, that nobody remembers the name of the d... thing.
Does anybody remember an old RPG based set of utilities that allowed the
users to register service (help desk) calls? IIRC it had severity levels,
the ability to add comments, requesting user, etc.
Thanks in advance,
IBM Certified Systems Expert — eServer i5 iSeries
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
or email: MIDRANGE-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
This mailing list archive is Copyright 1997-2013 by MIDRANGE dot COM and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available here. If you have questions about this, please contact