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Re: IBM is trying to kill me - or wants me to kill them! - RESOLVED



fixed

Perhaps "killing" is an exaggeration. At the very least, they added to my
frustration and made things difficult for me to do my job today.

I experienced numerous issues here with 1) Trying to find the iAccess site,
2) Finding the right patch, 3) Getting the patch to install 4) Finding the
fix to the patch
5) Getting the fix to the patch to install. It was like a comedy of errors,
only NOT funny when faced with all of the other issues this Admin had to
deal with today.

I just have to say that for all the hassle we (and others) give Microsoft,
they are at least better about helping you with finding help when you need
it on their site. I can usually find the solutions I need on their support
site, not so on IBM. The easiest solution I've found to finding help from
IBM is Google. That, in my opinion, is a problem if you're one of the
biggest software/hardware solutions providers in the world.

Luckily, there are kind and knowledgeable folks here in this community who
responded much quicker than IBM, who still hasn't on the 2 email messages I
submitted in regards to this issue.

Before I sent this, I went back to the i Access site and looked for help on
the C++ installer error, but didn't see it. Maybe I'm just blind or
impatient, but I'm not seeing it.

Thanks y'all!


Ron

On Tue, Sep 18, 2012 at 4:13 PM, Pete Massiello - ML <
pmassiello-ml@xxxxxxxxxxxx> wrote:

But this has been on their (IBM i Access) website for some time now, and a
known issue when upgrading or putting service packs on. How is IBM trying
to kill you?

Pete
--
Pete Massiello
iTech Solutions
http://www.itechsol.com
http://www.iInTheCloud.com









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