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Janell,

If they are doing a full system save (option 21) as you indicated, the system is in a restricted state and will not do anything. The back up needs to be set up to run while the system is up with at least TCP/IP and the FTP server running. This best accomplished by creating a CL program that can run from QCTL (assuming you still want to shut down most of the system) and stopping the interactive and batch subsystems.

It's not complicated to do, but I urge you to consider your recovery plan first, then build the back up to support it.

Jim Oberholtzer
CEO/Chief Technical Architect
Agile Technology Architects, LLC


On 12/28/2010 9:00 AM, janell.haskins@xxxxxxxxxxxx wrote:
We have a B2C website that sends orders via FTP from the web hosting
company to the IFS of our iSeries every couple of hours.



We switched to a new hosting company about 6 weeks ago and since then
there have been a couple times when we didn't receive orders, even
though the hosting company's logs say that they've been sent with no
errors. According to the timestamps on the orders before and after the
missing ones these orders would have been transmitted during a system
back (go save, option 21) on our iSeries.



Is it possible that the hosting company would be able to FTP in and
"put" files in the IFS during the backup? If so, why wouldn't the files
be there after the backup was complete? If this isn't possible, why
aren't they getting some sort of error message?



Thanks!

Janell Haskins
Programmer/Analyst
Knit-Rite, Inc.
120 Osage Ave.
Kansas City, KS 66105

(913)279-6342

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