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We have a consultant in house right now helping us install Tivoli Identity
Manager to do much of that.
Cool thing when done: When a user forgets their password they enter their
user id in a website and answer a series of challenge questions and can
reset their own password.

Con: I'm not a SSL cert manager by any means. The consultant is a little
weak on the i. Tivoli keeps all their i based support people in India and
it takes 24 hours to get any question answered and, of course, the first
day or three is wasted with the inane responses.


Rob Berendt

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