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I recently received a "follow-up" letter about an invoice I never received. It probably has something to do with a leased machine going off of warranty and onto maintenance. However, when I called to find out the details, I got shipped off to an off-shore call center. When I asked about the invoice, and I tried to find out if this was indeed the case, I was told that it couldn't have been free, since "IBM never has free maintenance". I tried to explain that this was a leased machine, and the operator told me this had nothing to do with a lease, but I could cancel the contract if I liked. I said I didn't want to cancel, but I wanted to understand why I was getting billed maintenance for a leased machine. At that point she told me that I shouldn't be asking about that, that she was just there to answer questions about the invoice. I told her that I was the customer and if she was unable to answer my questions, she needed to get her manager on the phone. She hung up on me. She actually just hung up on me -- and remember, this was after telling me I could simply cancel my maintenance contract. And IBM wonders why it is losing revenue! Joe
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