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  3. February 2007

Re: Outsourcing/Offshoring

Doug -
That is interesting and sad, since the original vendor of this package (ACS Network Systems / Premenos) provided excellent support for the AS/400-based EDI package. 

(At least when I was using their assistance back in the early 1990's...)

- sjl
----- Original Message ----- From: "Hart, Doug" <Doug.Hart@xxxxxxx> 
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Monday, February 12, 2007 2:28 PM
Subject: RE: Outsourcing/Offshoring




We have a large number of 3rd party vendors software and I have to
disagree with you on one point.

Innovis is one of the worst vendors to get support from.

--
Doug Hart


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Darrell A Martin
Sent: Monday, February 12, 2007 2:29 PM
To: Midrange Systems Technical Discussion
Subject: Re: Outsourcing/Offshoring

<cut>

Note: the four software packages running on our AS/400 that are most
crucial to our organization all have support located in the U.S.A. (or
it is so well disguised that we can't tell, which amounts to the same
thing [grin]). Two are outstanding (IBM, Help/Systems); one is less than
stellar, but adequate, based on my experience (Inovis); and one no
longer supports us, that being our decision -- we have heavily modified
and enhanced the package.

<cut>
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