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  3. June 2006

Re: Supportline

Rob, do you have a link to the support line?   
 
-----Original Message-----
From: rob@xxxxxxxxx
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Sent: Fri, 9 Jun 2006 11:14:49 -0400
Subject: Re: Supportline


Dude,

Never open a pmr over the phone.  Always use the internet.  Advantages 
include:
- You can type in a very descriptive issue of the pmr and type faster than 
they can transcribe.
- All of your description gets in and not just every third word you told 
the receptionist.
- You can verify that the message was CPF1234 and not the DBF1234 that the 
receptionist keyed in.

Now, if you are in a hurry, jot down the pmr # created, call back in, and 
say you're calling on an existing pmr.

Also, much faster way to get to the person who speaks english.

Rob Berendt

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