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  2. MIDRANGE-L
  3. June 2006

Re: Supportline

Dude,

Never open a pmr over the phone.  Always use the internet.  Advantages 
include:
- You can type in a very descriptive issue of the pmr and type faster than 
they can transcribe.
- All of your description gets in and not just every third word you told 
the receptionist.
- You can verify that the message was CPF1234 and not the DBF1234 that the 
receptionist keyed in.

Now, if you are in a hurry, jot down the pmr # created, call back in, and 
say you're calling on an existing pmr.

Also, much faster way to get to the person who speaks english.

Rob Berendt

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