Re: PTFs from Denmark -- MIDRANGE-L

<i do not want to be inflammatory...but ...>
I just hope (in the future) that IBM keeps a high level of iSeries knowledge
in their support center. My customers have been sold on the concept
of superior support for iSeries software & hardware. I have already had

some VERY BAD experiences with support calls (a year ago) where I had tospell manyof the words I was saying (and I'm told I have a very plain, clear, noaccent, Englishvoice), and define for the operator what a PTF was (having been routed by aprevious

support person into a phone-tree *ell).

It also took many calls to straighten out IBM GLobal Finance's recent moveof certainpayment processing to "somewhere". I had other companies payments applied tomyaccount, an attempt to write me a check for a big credit (not mine) and muchchaos.It took some wonderful people in Atlanta to fix. If I took my customers thrusuch a conversionI would be fired.... I do now watch my bank acct much closer, with potentialforeign centersdrafting and processing IBM's payment. It could happen here or there, but Itrust the laws

here much more...
jim

----- Original Message -----From: "Ron Adams" <rondadams@xxxxxxxxx>

To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Friday, November 18, 2005 10:09 AM
Subject: Re: PTFs from Denmark

Okay, I'll be the serious one here, for just a moment and answer the
question.
I was told by my BP who sold us our 520, that license keys and PTF
deliviries are starting to move overseas, specifically, she mentioned
Denmark, but to not be surprised if I got packages from other countries.
Basically, and this is my own speculation, IBM is moving jobs to other
countries as it makes business sense. Or, to put it bluntly, they're
reducing costs, cutting US jobs, and employing foreign workers who can work
for less.

On 11/17/05, Phil Groschwitz <ssc1478@xxxxxxx> wrote:


On Wed, 2005-11-16 at 11:00 -0500, Al Barsa wrote:
> If it makes business sense for IBM, then they should do what they want.
> Not everything that IBM does makes business sense.
>

Are they now shipped via DHL? If so, maybe DHL has a supply chain
distribution center in Denmark ;-)



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