Re: Emailing statements and invoices

Good points there Jim.  Blocking attachments by extension seems to be real 
popular.  We block all .exe files except for a very select few (I think 
the only exception is our mail clerk who gets something from UPS or some 
such thing.  Not even systems is excepted.)  Since packing a virus in an 
EXE inside of a ZIP is how many people work around that issue it's popular 
to block ZIP files also.  Although Trend Micro can scan the zip file for 
virus and also block based on the file names within the zip if you want.

Some customers object because email is faster than snail mail and they 
might actually pay faster based on the email out of habit and that would 
kill their "float".  That and the office union that keeps the guy employed 
who scans in the snail mail and stores it into the document retention 
system might object.
Just kidding on both accounts.  Some people really object?  We email 
paystubs, it's not optional.

Rob Berendt
-- 
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





"Jim Franz" <franz400@xxxxxxxxxxxx> 
Sent by: midrange-l-bounces@xxxxxxxxxxxx
04/14/2005 10:31 AM
Please respond to
Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>


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Subject
Re: Emailing statements and invoices






I've used pdf for customer's to reprint their own previous statements from 
a
website.
No complaints in a year, except we strongly recommend users change the 
Adobe
defaults to
always open a pdf in a new window (current default in Adobe is to open in
the browser, which causes a huge amount of problems).  We will start 
sending
originals via email soon, but only
to customers who agree. We have already had some customers threaten to go
elsewhere
if we inconvenience them, forcing them to print their own. Some of the
statements can be over 100 pages, and some ISP's may block that size file.
Zip it and some customers won't know how to handle.. And self extracting
does not work on "all" pc's due to Windows differences and AOL users seem 
to
always be "different". Also, some customer's network email server may auto
block attachments unless you meet certain criteria.
jim
----- Original Message ----- 
From: "Carl Galgano" <cgalgano2@xxxxxxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Thursday, April 14, 2005 11:12 AM
Subject: RE: Emailing statements and invoices


> PDF is the only way to go.
> A Word doc can be modified, so you don't want to send an invoice that 
can
be
> modified.
> Are you looking for something that can do forms overlays?
> We have a commercial product if you are interested.  Please contact me 
off
> line.
> cjg
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 600 Kennesaw Avenue, Suite 400
> Marietta, GA  30060
> (770) 422-2995 - voice
> (770) 425-8391 - fax
> mailto:cgalgano@xxxxxxxxxxxxxxxxx
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> -----Original Message-----
> From: Booth Martin [mailto:booth@xxxxxxxxxxxx]
> Sent: Thursday, April 14, 2005 10:42 AM
> To: Midrange Systems Technical Discussion
> Subject: Re: Emailing statements and invoices
>
>
> The issue becomes one of what format to use.  Word is not as universal 
as
MS
> would have you believe.  Of course the other issue is that most 
companies
> will then print out the document as their systems require written
> documentation.
>
>
>
> Would it make more sense to work towards paperless billing & paying, as
the
> utilities are beginning to do now?
>
>
>
> ---------------------------------
>
> Booth Martin
>
> http://www.martinvt.com
>
> ---------------------------------
>
> -------Original Message-------
>
>
>
> From: Midrange Systems Technical Discussion
>
> Date: 04/14/05 09:33:25
>
> To: Midrange Systems Technical Discussion
>
> Subject: Emailing statements and invoices
>
>
>
> We are looking into emailing invoices and AR statements to our 
customers.
It
> was tried in the past, and they had complaints that the customers 
couldn't
> open the document or it was gibberish. Do you typically use a software 
to
> handle this task?
>
> What are some other pitfalls?
>
> Thank you,
>
> Phil Kestenbaum
>
> System Admin/Programmer
>
> 201-867-4545 x 203
>
>
>
>
>
> --------------------------------------------------------
>
>
>
> This message contains confidential information and is intended intended
only
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not
> disseminate, distribute or copy this e-mail. Please notify the sender
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and
> any attachments for the presence of viruses. The company accepts no
> liability for any damage caused by any virus transmitted by this email.
>
>
>
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