RE: Lovely: Our 840 12-way is down.

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First we called software.  They did their best to discover the problem
determined it was hardware, conferenced in hardware and waited until the
problem was well on it's way before dropping out.  One small problem, when
they dropped out the call was disconnected.  But having a new phone system
ourselves I am a little more tolerant.

The local CE had given me his pager number earlier.  I've been told that
their pager service is subpar and to not expect great results.  Recently
he gave me a new business card.  In the heat of the moment we discovered
three critical errors.  Officially I am supposed to contact hardware
anyway and not the CE.

The CE had some difficulties getting a hold of me that I was not
tolerating well.  Part of this was our phone system.  IBM guy was onsite
within 2 hours of reported problem.
A part they needed was NOT in stock at the local depot like records
showed.  Evidently someone did not update the records.

Courier made record time from Chicago with part.  I snuck out to run an
errand and have dinner with the family.  Brought back dinner for the CE
who stayed onsite.

I did think that he could have put in a new card while the machine was
down.  Heard something about, yes the slot was empty but we still have to
check that the slot supports the card.  If I didn't have the experience I
do I might have been more angry, but I have had machines go down because
we did some 'unsupported' things.  By the time he got around to the new
card the boss wanted the machine up.

Total damaged objects:  Some application flags in some records in our ERP
- no big deal.  Had to restore all of our PC backup data, which is stored
on the iSeries, because of some strange TSM errors.
Basically nothing I am going to slice my wrists over.
Seeing some of my fellow systems people playing games or defragmenting
their harddrives because they could not get to the production machine was
a little irritating.  Especially since we have a development iSeries, that
was chugging along fine.

I've not heard ONE word from our operating entities.  Which is sad.  I was
hoping they'd get good and vexed.  Then maybe, when the budget improves,
we'd get our hotsite.

The boss is coming in this weekend for additional downtime to put in a
power supply that also went bad, but had a redundant backup and was taking
a little while to get the replacement.  In fact we were promised NLT the
next morning at 8am.  Did not arrive before the afternoon.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin




"Booth Martin" <Booth@MartinVT.com>
Sent by: midrange-l-admin@midrange.com
08/16/2002 01:17 PM
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        Subject:        RE: Lovely: Our 840 12-way is down.


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Rob, what about a synopsis of your reactions to the outage?  Did they
really
parachute into the parking lot?  Was your operation hurt badly?  what are
your business conclusions?  your emotional conclusions?

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Booth Martin   http://www.MartinVT.com
Booth@MartinVT.com
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