RE: IBM Service

["Andy Nolen-Parkhouse" <aparkhouse@xxxxxxxxx>]

Matthias,

This sounds unacceptable to me too.

The iSeries Nation has a complaint resolution channel which you might
try.  I don't know the international reach of the service but here's
some info.  You would need to register on the iNation site:

iSeries Nation Home Page:
http://www-1.ibm.com/servers/eserver/audience/Homepage.wss?view=ination

Citizen Hotline:
http://www-1.ibm.com/servers/eserver/iseries/nation/contact/index.html


Miscellaneous text from site:
IBM Rochester's Customer Satisfaction is ready to help you resolve
business issues that you've been unable to resolve through other
channels.

Have you encountered a business issue that you've been unable to resolve
through normal channels? Would you prefer to let a complaint specialist
facilitate your issue so that you can get back to doing real work?? As
part of the iSeries Nation community, IBM Rochester's Customer
Satisfaction organization wants to offer our help to you - our fellow
iSeries Nation citizens.

I hope they can do something,
Regards,
Andy Nolen-Parkhouse


> On Behalf Of Matthias Oertli
> Subject: IBM Service

> Conclusion was that either the power supply or the tower board is
> faulty. So the CE gets in touch with the parts stores and guess what:
no
> parts in the country (Australia) for two weeks!
>
> So if you're in Australia and you happen to have a production 270, be
> afraid and better pray nothing goes wrong!
>
> I'd expect this kind of thing from just about anybody BUT IBM! Don't
> they test (burnin, etc.) their machines anymore? Isn't high
availability
> and speedy service part of the reason why we pay the big bucks for
> hardware and maintenance contracts?
>
> Man I'm so disappointed...