RE: How to submit an APAR -- MIDRANGE-L

Dare:
Thanks.  I have registered, but per usual IBM, my registration will be
processed in TWO DAYS!!!  Glad the internet has allowed IBM to be more
efficient.  Wonder if they have any computer systems over there, or if
someone is going to manually review my info?   TWO DAYS.... What a joke!
cjg

Carl J. Galgano
EDI Consulting Services, Inc.
550 Kennesaw Avenue, Suite 800
Marietta, GA  30060
(770) 422-2995 - voice
(419) 730-8212 - fax
mailto:cgalgano@ediconsulting.com
http://www.ediconsulting.com
AS400 EDI, Networking, E-Commerce and Communications Consulting and
Implementation
http://www.icecreamovernight.com
Premium Ice Cream Brands shipped Overnight

"You ain't gonna learn what you don't want to know" - rw

-----Original Message-----
From: midrange-l-admin@midrange.com
[mailto:midrange-l-admin@midrange.com] On Behalf Of Dare
Sent: Tuesday, June 25, 2002 10:12 AM
To: midrange-l@midrange.com
Subject: Re: How to submit an APAR


Try this but you have to register your system and company with IBM. You
get a user id and password.

http://www-912.ibm.com/supporthome.nsf/document/16875538


----- Original Message -----
From: "Al Barsa" <barsa@barsaconsulting.com>
To: <midrange-l@midrange.com>
Sent: Tuesday, June 25, 2002 10:02 AM
Subject: RE: How to submit an APAR


>
> The "warrantee" does not give you voice support.  It allows you to
> send an e-mail or fax to IBM, for which they have "n" hours to get
> back to you.
>
> If it's a bug that affects you only, rots-of-ruck.  If it affects
> IBM's intellectual property, you might even get a phone call back.
>
> Al
>
> Al Barsa, Jr.
> Barsa Consulting Group, LLC
>
> 400>390
>
> 914-251-1234
> 914-251-9406 fax
>
> http://www.barsaconsulting.com
> http://www.taatool.com
>
>
>
>
>
>
>                       "Carl Galgano"
>                       <cgalgano2@edicons        To:
<midrange-l@midrange.com>
>                       ulting.com>               cc:       "Ashley
Waters"
<awaters@frostyacres.com>
>                       Sent by:                  Subject:  RE: How to
submit an APAR
>                       midrange-l-admin@m
>                       idrange.com
>
>
>                       06/25/2002 09:53
>                       AM
>                       Please respond to
>                       midrange-l
>
>
>
>
>
>
> Should this not be covered under the warrantee of the OS license? cjg
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 550 Kennesaw Avenue, Suite 800
> Marietta, GA  30060
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:cgalgano@ediconsulting.com http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
> -----Original Message-----
> From: midrange-l-admin@midrange.com
> [mailto:midrange-l-admin@midrange.com] On Behalf Of Kirk Goins
> Sent: Monday, June 24, 2002 7:39 PM
> To: midrange-l@midrange.com
> Subject: RE: How to submit an APAR
>
>
> I wish you luck. Try (800) 237-5511 which is the SW support number.
> With out a SW support contract IBM most likely won't even talk to
> them. They may have to sign at least an hourly contract.
>
> __________________________________________________
> Kirk Goins
> IBM Certified iSeries Technical Solutions Expert
> Pacific Information Systems - An IBM Business Partner
> 503-674-2985           kirkg@pacinfosys.com
>
>
> -----Original Message-----
> From: Carl Galgano [mailto:cgalgano2@ediconsulting.com]
> Sent: Monday, June 24, 2002 3:26 PM
> To: Midrange List
> Subject: How to submit an APAR
>
>
> I have a client who has been getting lots of errors in their SMTP
> server job and logs a software problem in WRKPRB.  Running the
> analysis always says it is an application error of some sort (100%
> chance) and the program is an IBM system object in QSYS.  I have
> reported the problem via ECS (3 times now over the past 6 months) to
> see if there is an available PTF for the issue.  (The client is on
> V5R1 and has all the latest PTFs related to SMTP and TCP).  I always
> get a response that, the problem has not been reported before, and I
> should submit an APAR.  So I finally followed the directions on the
> screen and saved the requested object to an APAR library and saved the

> library to tape.
>
> As usual, here is where the fun begins.  I contacted the Business
> Partner who sold the box to the client, and she directed me to a web
> site.  The website requires a user name and password.  She also
> suggested I call 800-IBM-SERV, but the person I spoke to there had no
> idea what an APAR was, could not decide it I need to talk to hardware
> or software support (the client does not have IBM maintenance).  After

> messing with her on the phone for quite a while, I thought I would ask
> the experts.   So...... How the heck do you submit an APAR tape?????
>
> This SHOULD be simple, but since it involves IBM, it is not.
>
> Once again, thanks in advance to all who can help.
> cjg
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 550 Kennesaw Avenue, Suite 800
> Marietta, GA  30060
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:cgalgano@ediconsulting.com http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation http://www.icecreamovernight.com Premium Ice Cream
Brands
> shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
>
> _______________________________________________
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