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Try this but you have to register your system and company with IBM. You get a user id and password. http://www-912.ibm.com/supporthome.nsf/document/16875538 ----- Original Message ----- From: "Al Barsa" <barsa@barsaconsulting.com> To: <midrange-l@midrange.com> Sent: Tuesday, June 25, 2002 10:02 AM Subject: RE: How to submit an APAR > > The "warrantee" does not give you voice support. It allows you to send an > e-mail or fax to IBM, for which they have "n" hours to get back to you. > > If it's a bug that affects you only, rots-of-ruck. If it affects IBM's > intellectual property, you might even get a phone call back. > > Al > > Al Barsa, Jr. > Barsa Consulting Group, LLC > > 400>390 > > 914-251-1234 > 914-251-9406 fax > > http://www.barsaconsulting.com > http://www.taatool.com > > > > > > > "Carl Galgano" > <cgalgano2@edicons To: <midrange-l@midrange.com> > ulting.com> cc: "Ashley Waters" <awaters@frostyacres.com> > Sent by: Subject: RE: How to submit an APAR > midrange-l-admin@m > idrange.com > > > 06/25/2002 09:53 > AM > Please respond to > midrange-l > > > > > > > Should this not be covered under the warrantee of the OS license? > cjg > > Carl J. Galgano > EDI Consulting Services, Inc. > 550 Kennesaw Avenue, Suite 800 > Marietta, GA 30060 > (770) 422-2995 - voice > (419) 730-8212 - fax > mailto:cgalgano@ediconsulting.com > http://www.ediconsulting.com > AS400 EDI, Networking, E-Commerce and Communications Consulting and > Implementation > http://www.icecreamovernight.com > Premium Ice Cream Brands shipped Overnight > > "You ain't gonna learn what you don't want to know" - rw > > -----Original Message----- > From: midrange-l-admin@midrange.com > [mailto:midrange-l-admin@midrange.com] On Behalf Of Kirk Goins > Sent: Monday, June 24, 2002 7:39 PM > To: midrange-l@midrange.com > Subject: RE: How to submit an APAR > > > I wish you luck. Try (800) 237-5511 which is the SW support number. With > out a SW support contract IBM most likely won't even talk to them. They > may have to sign at least an hourly contract. > > __________________________________________________ > Kirk Goins > IBM Certified iSeries Technical Solutions Expert > Pacific Information Systems - An IBM Business Partner > 503-674-2985 kirkg@pacinfosys.com > > > -----Original Message----- > From: Carl Galgano [mailto:cgalgano2@ediconsulting.com] > Sent: Monday, June 24, 2002 3:26 PM > To: Midrange List > Subject: How to submit an APAR > > > I have a client who has been getting lots of errors in their SMTP server > job and logs a software problem in WRKPRB. Running the analysis always > says it is an application error of some sort (100% chance) and the > program is an IBM system object in QSYS. I have reported the problem > via ECS (3 times now over the past 6 months) to see if there is an > available PTF for the issue. (The client is on V5R1 and has all the > latest PTFs related to SMTP and TCP). I always get a response that, the > problem has not been reported before, and I should submit an APAR. So I > finally followed the directions on the screen and saved the requested > object to an APAR library and saved the library to tape. > > As usual, here is where the fun begins. I contacted the Business > Partner who sold the box to the client, and she directed me to a web > site. The website requires a user name and password. She also > suggested I call 800-IBM-SERV, but the person I spoke to there had no > idea what an APAR was, could not decide it I need to talk to hardware or > software support (the client does not have IBM maintenance). After > messing with her on the phone for quite a while, I thought I would ask > the experts. So...... How the heck do you submit an APAR tape????? > > This SHOULD be simple, but since it involves IBM, it is not. > > Once again, thanks in advance to all who can help. > cjg > > Carl J. Galgano > EDI Consulting Services, Inc. > 550 Kennesaw Avenue, Suite 800 > Marietta, GA 30060 > (770) 422-2995 - voice > (419) 730-8212 - fax > mailto:cgalgano@ediconsulting.com > http://www.ediconsulting.com > AS400 EDI, Networking, E-Commerce and Communications Consulting and > Implementation http://www.icecreamovernight.com Premium Ice Cream Brands > shipped Overnight > > "You ain't gonna learn what you don't want to know" - rw > > > _______________________________________________ > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing > list To post a message email: MIDRANGE-L@midrange.com To subscribe, > unsubscribe, or change list options, > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l > or email: MIDRANGE-L-request@midrange.com > Before posting, please take a moment to review the archives > at http://archive.midrange.com/midrange-l. > > _______________________________________________ > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing > list To post a message email: MIDRANGE-L@midrange.com To subscribe, > unsubscribe, or change list options, > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l > or email: MIDRANGE-L-request@midrange.com > Before posting, please take a moment to review the archives > at http://archive.midrange.com/midrange-l. > > > > _______________________________________________ > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list > To post a message email: MIDRANGE-L@midrange.com > To subscribe, unsubscribe, or change list options, > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l > or email: MIDRANGE-L-request@midrange.com > Before posting, please take a moment to review the archives > at http://archive.midrange.com/midrange-l. > > > > > > > _______________________________________________ > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list > To post a message email: MIDRANGE-L@midrange.com > To subscribe, unsubscribe, or change list options, > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l > or email: MIDRANGE-L-request@midrange.com > Before posting, please take a moment to review the archives > at http://archive.midrange.com/midrange-l. >
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