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This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. -- [ Picked text/plain from multipart/alternative ] I could not agree with Jon more, further I believe the chance to wire the manager could be a profit center for IBM. The IBM eBay site could be used to take bids... I never thought the Bookreader stuff was very elegant, but it was useful. The pdf version was useful, but I still preferred the Bookreader, and the progress to the online Infocenter was not progress at all. I know we have programmers that refuse to use it because they can never find anything useful. The search function is totally dysfunctional. The only value it actually has is the instant ability to get web access for all the programmers. :-) While that is not trivial, it would help if the darned thing was worth a hoot. When I tell someone to RTFM they respond with just the F. If the web delivery method is the future, and I suppose it is, the material organization and search function has to be completely rethought and redone. Hopefully with usability study, and a sample of real world users with real world questions. Tom Westdorp Station Casinos -----Original Message----- From: Anne Lucas [mailto:alucas@us.ibm.com] Sent: Monday, April 29, 2002 10:29 AM To: midrange-l@midrange.com Subject: Re: [ISN-Council] FW: The (Misinformation Center I've forwarded these emails to the right person... should be back to you soon with a response. The person I really want to respond is out due to a death in the family... so if you'll give us a few days we'll get you an answer. Thanks! ************ Have a great day! and .... Enthusiasm is like a ripple in the water... It spreads! Anne C. Lucas, Project Exec, iSeries Nation and iSeries Marketing - www.ibm.com/eserver/nation1 205/823-4831 T/L 537-9968, eFax: 603-687-8053, 800/223-3907 Pager Admin Assist: Alice Sebastiano Telephone: (914) 642-4109, tie line 224-4109 Fax: (914) 642-6976, tie line 224-6976 ----- Forwarded by Anne Lucas/Birmingham/IBM on 04/29/2002 12:27 PM ----- I finally had enough of the darned Misinformation Center and sent the missive below to the complaint line. I know it is not strictly for this kind of thing, but since every time it is raised at COMMON we're told that our problems will be "fixed" in the next release, it is clear that whoever owns this mess is not getting the message. I understand work is already underway to bury (yes I did mean to use that word) the pSeries documentation in the Center in the near future. That will be fun. Not only will "Tivoli" be the answer to every question I ever ask, but it will be the bloody AIX version! Anyway - though y'all might get a chuckle out of this - I was going to suggest the manager have the electric wires attached to his private parts (which is what I'd really like to do) but decided against it on the grounds of decorum. Jon Paris Partner400 -----Original Message----- From: Jon Paris [mailto:Jon.Paris@Partner400.com] Sent: Saturday, April 27, 2002 6:09 PM To: RCHCSAT@US.IBM.COM Subject: The (Mis)Information Center Please - please - please can we go back to good old-fashioned manuals! You know - those things where you could actually look up information and find it!! I have just spent an ultimately futile 3+ hours attempting to find information in the mess known as the Information Center. This was just the latest of many such futile forays. Perhaps it was the fact that it was wasting my weekend time that has incensed me to write this, or perhaps this was simply the last straw. I knew the basics of what I was looking for - I even knew the DDS keyword related to one of the two queries I was pursuing - and I _still_ couldn't find the information. I have a suggestion to fix this. Let's arrange for the manager responsible for this "product" to sit at a terminal and be forced to look up the answers to _simple_ technical queries. Every time he is directed to a completely useless page link, he will receive a brief but powerful electric shock. I am convinced that after only about two or three queries he will cry "Uncle". With luck he will then go back to his office and order this staff to rebuild the whole thing. This is the biggest single disaster that IBM has foisted on the iSeries community - was _any_ usability testing ever done on it? I cannot believe it was or it could never have escaped into the public arena. Jon Paris Partner400 _______________________________________________ This is the iSeries Nation Freedom Council (iSN-Council) mailing list To post a message email: iSN-Council@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/isn-council or email: iSN-Council-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/isn-council. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
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