Re: Service and Support - Part II

Hello Joe,
may I add something to the discussion from abroad ?
In the european community we got (since january 1st this year)
24 months of warranty BY LAW for everything new you buy,  that is,
no company can go a different way with their "warranty periods".
Compared to the former 6 months in Germany, this is a great
improvement for the customer. In the first 6 months of this period it
is even the producer or reseller of a product who has to give evidence
that the goods he was selling is NOT defective or malfunctioning.

Just my two cents from over here,
regards from germany, Philipp Rusch

Joe Pluta schrieb:

> -- SNIP---

>
> Well, we'll see how good IBM is about customer satisfaction now.  I have no
> choice.  I have lost two disk drives in 12 months, and if I lose another,
> I'm dead in the water.  My offsite machine doesn't have the horsepower for
> full development, so I can't afford to be down.  The CE says he has to leave
> an invoice, and I have no BP, so I don't really have anyone to talk to about
> this.
>
> > We were always able to purchase the lapsed months (is that 24 in
> > your case?  12 months warranty, 3 year lease?), and then go on
> > month to month payment.
>
> I don't want to buy 24 months of warranty on a machine I'll only have for
> another month or two.  That's the problem with this whole lease setup.  It's
> kind of like the model 150 - a neat idea that just hasn't had all the rough
> edges smoothed off.  I just hope that the program doesn't go the same way
> the 150 did.
>
> > All IBM policies need cleaning up, but I bet they sent the
> > maintenance agreement notice to someone.  Could have been your email when
> > you were in college, or a fax machine that you owned in 1988.
>
> I don't know.  I gave the technician my current fax number.  I just never
> got a fax from IBM.  The machine only just went off warranty, perhaps 30
> days ago.
>
> Joe