RE: Service and Support - Part II

["Art Tostaine, Jr." <art@xxxxxxxxxxx>]

> My CE will fix it, he just says he has to leave an invoice.  Then I get to
> take the invoice to IBM and see what I can arrange.  Again, I'll continue to
> update the list as to the resolution.

What I meant to say instead of refused to fix it, was, refused to fix it under 
maintenance.

I would not under any circumstances let the CE leave an invoice and then deal 
with it later.  That's a nightmare waiting to happen.

We were always able to purchase the lapsed months (is that 24 in your case?  12 
months warranty, 3 year lease?), and then go on
month to month payment.

All IBM policies need cleaning up, but I bet they sent the maintenance 
agreement notice to someone.  Could have been your email when
you were in college, or a fax machine that you owned in 1988.
_________________
Art Tostaine, Jr.
CCA, Inc.
Jackson, NJ 08527