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In the hypothetical sense, I've seen that work. However, in my IBM service area, we have a real PITA who keeps track of machines that he's seen before, and refuses to fix them. We actually worked out a deal where we paid the back maintenance, and he still refused to fix it. We talked to his supervisors, etc, and he still refused to fix it. We finally took it up to North Jersey, put in a service call, and it was fixed. It was unbelievable that no one could make this jerk fix the machine. Art Tostaine, Jr. CCA, Inc. Jackson, NJ 08527 -----Original Message----- From: owner-midrange-l@midrange.com [mailto:owner-midrange-l@midrange.com]On Behalf Of Larry Bolhuis Sent: Thursday, April 26, 2001 1:26 PM To: MIDRANGE-L@midrange.com Subject: Re: hypothetical ibm hardware support question Generally IBM will verify that the machine is operational before they accept it for maintenance. If it is not, then you pay to get it operational, THEN they accept the contract. - Larry > Steve Richter wrote: > > if a hypothetical as400 model 150 will not boot > > and its owner signs up for ibm hardware support for a minimum 3 months > at a cost of $300, > > and 1 week into the support contract reports to ibm that the covered > model 150 will not boot. > > how possible is it that the ibm support person will determine that the > problem first occured months ago? > > and would the support person know or care that the system was not > covered by hardware support when the problem first occured? > > and, this is still all hypothetical, would the person who owns the 150 > be brought to justice before the authorities at ibm and be made to pay > the full price for the service call? > > hypothetical thanks in advance, > Steve Richter > > > > -- Larry Bolhuis | Cogito ergo mercari iSeries Arbor Solutions, Inc. | (616) 451-2500 | (I think, therefore I buy iSeries.) (616) 451-2571 -fax | lbolhuis@arbsol.com | #3 1951-2001 +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +--- +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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