Re: hypothetical ibm hardware support question

inline
--- Steve Richter <srichter@AutoCoder.com> wrote:
> if a hypothetical as400 model 150 will not boot
> 
> and its owner signs up for ibm hardware support for a
> minimum 3 months at a cost of $300,
> 
Usually if the unit hasn't been under Ibm contract for more
than 6 months they check it before to subscribe the
contract (or they ask a statement from the owner/reseller
or whatever in which you declare the good state of the
hardware...)
> and 1 week into the support contract reports to ibm that
> the covered model 150 will not boot.
You'll get problems
> 
> how possible is it that the ibm support person will
> determine that the problem first occured months ago?
You know, stuffs called logs....
> 
> and would the support person know or care that the system
> was not covered by hardware support when the problem
> first occured?
Maybe the person doesn't care but Ibm does.
> 
> and, this is still all hypothetical, would the person who
> owns the 150 be brought to justice before the authorities
> at ibm and be made to pay the full price for the service
> call?
Maybe not but you'd better be honest and tell them,
sometimes they accept the contract anyway, especially if
you subscribe a longer contract (>$300...)
> 
> hypothetical thanks in advance,
> Steve Richter
>  
hypothetically answering
Marco
> 
> 
> 
> 


__________________________________________________
Do You Yahoo!?
Yahoo! Auctions - buy the things you want at great prices
http://auctions.yahoo.com/
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---