Re: Service Director

[Chuck Lewis <clewis@xxxxxxxxxx>]

WOW - I think that a talk with the area CE manager would DEFINITELY be in order.
Tell the customer they should do this. I understand how they feel about this 
but do
they REALLY understand what they are doing ? We have had disk drive's fail over 
the
weekend and I've gotten call from IBM about it at home and we've gotten it fixed
ASAP. We've even had drives fail during the week and our CE would call and say 
he
had a drive and was on his way. Of course we were a BIG shop and I had a very 
good
relationship with our CE(s)... But not withstanding that, an understanding 
between
the company and the CE (maybe even specifying that that CE never set foot in 
their
building again; although depending on where they are, that might not be an
option...) should be able to be reached (?).

Thanks for filling me in !

Chuck

Michele Reinkemeyer wrote:

> Chuck,
>
> I do not personally want to do this, but have a client who does since their 
>IBM
> CE walked in without any prior notification, stated he needed to do some Y2k
> testing, and took down the AS400 during the middle of a very busy business 
>day.
> To make matters worse, he couldn't get it back up and had to call for support.
> He then left before he had it back up stating he would be back the next week
> (this was a Friday).  Customer isn't happy and wants it turned off so that it
> doesn't call out the CE again.
>
> ____________________Reply Separator____________________
> Subject:    Re: Service Director
> Author: <MIDRANGE-L@midrange.com>
> Date:       12/6/99 1:40 PM
>
> Michele,
>
> Sounds like you got your answer but I was wondering why you would want to do
> this ?
> Just curious; handling this some other way ?
>
> Chuck
>
> Michele Reinkemeyer wrote:
>
> > I am looking for instruction on how to turn off the Service Director 
>function
> so
> > that the AS/400 will no longer dial out to IBM if it detects a problem.
> >
> > thanks in advance,
> >
> > Michele R
> >
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