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Re: Upgrade Charges - PLEASE READ !!!


  • Subject: Re: Upgrade Charges - PLEASE READ !!!
  • From: Chuck Lewis <CLEWIS@xxxxxxxxxx>
  • Date: Thu, 27 May 1999 10:38:32 -0500

fixed

Thanks TIm,

Yep, I agree. And I should have been more aware of this since I've been on the
AS/400 since nearly day one. The point I'm trying to make with IBM is that there
is NO WAY you are ever going to convince NEW customers (which these folks were)
that they should have to basically pay again, for something like this...

Chuck

Tim Hamm wrote:

> As I understand it, IBM refers to this issue as
> "charges for skip ship products".  As Nina states V3R7
> and V4R1 were apparently similar, and V4R2 had the
> major changes.  I'm seeing a few of these scenarios
> where customers thought the Software Subscription
> meant no charges anymore for software upgrades,
> regardless of where they are at from a vesion
> standpoint.  As you have found out, this is not
> necessarily the case.  As long as the customer is at
> V4R2 or later, Software Subscription should behave as
> marketed.  I would recommend you double check the list
> of eligible products to make sure all of your
> installed licensed products are covered under Software
> Subscription.  Even though most of them are eligible,
> it could be anther area of future surprises.
>
> HTH,
>
> T. Hamm
> Arbor Solutions, Inc
>
> --- nina jones <ddi@datadesigninc.com> wrote:
> > > I landed in a new AS/400 shop in July of last
> > year. 620 running V4R1 as
> > > it was shipped. Came from a much bigger operation
> > with various boxes on
> > > V3R6 and V3R7 due to Y2K testing so hadn't looked
> > to hard at V4Rx and
> > > SSO, etc.
> > >
> > > At the end of last year (as warranty was running
> > out on AS/400) I got
> > > quotes from our Business Partner for (1) 3 year
> > Hardware Maintenance (2)
> > > 3 year Software Subscription and (3) SupportLine.
> > >
> > > Was told that the Software Subscription included
> > all upgrades during the
> > > 3 year period and that the only charge might be a
> > media charge. About a
> > > month ago I went to order V4R3 (we just came up
> > live on the AS/400
> > > January 1 of this year) and got a bit of a
> > surprise - we are going to
> > > get charged for the V3R7 Licensed Programs. I seem
> > to have a faint
> > > recollection of this WAY back but not sure.
> > Obviously when I mentioned
> > > this to the powers that be around here, while they
> > are cool, they are
> > > NOT going to like this.
> > >
> > > I think it's a REAL bad move on IBM's part
> > (marketing again ?)
> > > especially for a NEW shop dumping a Unix box. I
> > also FULLY realize that
> > > our BP screwed up in this too !
> > >
> > > At ANY rate (cut to the chase) I am in contact
> > with someone at IBM and
> > > they ARE taking this seriously. Are there others
> > that are in the same
> > > boat out there ? I will happily pass along name
> > and numbers ! This will
> > > help !!
> >
> >
> > I know what you are talking about.  V4R1 came out in
> > August 1997, and
> > V4r2 came out in March, 1998, or something like
> > that.  V4r1 was really
> > v3r7 with support for the model 600 series.  The
> > main version 4
> > enhancements came out with v4r2.
> >
> > If you were on v4r1, you had until the end of June
> > 1998 to order v4r2,
> > without charge.  Your business partner should have
> > known.  We got
> > several notices and phone calls about being sure our
> > v4r1 clients
> > ordered r2.
> >
> > I can understand your frustration, but you need to
> > chew your business
> > partner.  Sounds like they dropped the ball.  We
> > went ahead and ordered
> > r2 for our clients, and told them what it was when
> > the boxes came in!
> >
> > nj
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