Re: Anyone know why...

> >Me, I'm happy to answer all the questions once. I do start to lose it a bit,
> >however, when I finally get through to someone and I have to provide some
> of the
> >same information again, and then a third time when I'm forwarded to the next
> >person.


Dave,  this is EXACTLY why I don't like all the Q&A.  I ALWAYS get some
dolt that's answering the phone doing the triage that is technically
clueless but insists that they NEEED to know tonnes of stuff because "I'm
told to ask these questions..."  And, I gave their supverv a earful about
wasting my time yesterday... and the looney tart insisted that she "HAD"
to ask all this stuff...because "it's what they told me to do..."

Then you have to tell the same thing again to the next person up the food
chain, which is generally where you needed to be in the first place...

I guess old Watson's "THINK"  sign came down a LONG time ago....

Don in DC



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