MIDRANGE dot COM Mailing List Archive



Home » MIDRANGE-L » February 1998

RE: 56K digital data lines


  • Subject: RE: 56K digital data lines
  • From: Jon Paris <paris@xxxxxxxxxx>
  • Date: Wed, 25 Feb 1998 08:02:22 -0500

fixed

>>"Gee - if I had a nickel for every time I was fed that same story, and
"magically" the circuit starts working by itself although "nothing was
wrong" woth it !"<<

Some many moons ago when a "high-speed link" meant a 2400bps leased line, Bell
Canada constantly billed me for "User Error" callouts.  We were convinced that
they were replacing components in the modem and not fessing up to it.  Next
time we had a problem we disassembled the modem and either marked or noted the
serial numbers of every major component/card in the box.  The service guy left
having told us that there was no hardware problem so it must have been user
error - so we opened the modem again and checked - two boards had been changed!!

Needless to say a very nasty letter was sent to Bell and large numbers of
dollars were suddenly credited to our account!

Jon Paris - AS/400 AD Market Support - paris@ca.ibm.com
Phone: (416) 448-4019   -   Fax: (416) 448-4414
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to "MIDRANGE-L@midrange.com".
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---






Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2014 by MIDRANGE dot COM and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available here. If you have questions about this, please contact