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I think this is the link you're looking for:
http://www.amrresearch.com/Content/view.asp?pmillid=17015

The "amr.com" link below should probably have
been spelled "amrresearch.com".

> -----Original Message-----
> From: Kevin Fox [mailto:kdfox@xxxxxxxxxxxxxx]
> Sent: Tuesday, February 17, 2004 11:57 AM
>
> Hi All,
>
> I just received the following article from AMR. It is very
appropriate.
> Due to copyright issues I'll only quote a small piece of it.  You can
access
> the complete article at www.amr.com if you have a subscription.

> "Software Licensing and Maintenance: The Model Is Broken



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