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This is a URL to an article on this very topic that is posted on www.manufacturingsystems.com <http://www.manufacturingsystems.com/> Click here to read the article (or cut and paste the URL into your browser) http://www.manufacturingsystems.com/lnwp/frameset.asp?midday=true <http://www.manufacturingsystems.com/lnwp/frameset.asp?midday=true&url=h ttp://www3.lexisnexis.com/wpublisher/EndUser?Action=UserDisplayFullDocum ent%26orgId=39%26topicId=12084%26docId=l:76249898> &url=http://www3.lexisnexis.com/wpublisher/EndUser?Action=UserDisplayFul lDocument%26orgId=39%26topicId=12084%26docId=l:76249898 Dale Walker Gross-Given Mfg / Automatic Products Intnl' -----Original Message----- From: Kevin Fox [mailto:kdfox@xxxxxxxxxxxxxx] Sent: Tuesday, February 17, 2004 11:57 AM To: 'MAPICS ERP System Discussion' Subject: RE: From the Believe or Not Department at MAPICS... Hi All, I just received the following article from AMR. It is very appropriate. Due to copyright issues I'll only quote a small piece of it. You can access the complete article at www.amr.com if you have a subscription. ________________________________ "Software Licensing and Maintenance: The Model Is Broken The Issue: Application software buyers are moderately unhappy about the way that vendors charge for the use of their products, but they are furious about the cost to maintain those products and the policies that the vendors have established for enhancements and upgrades. Vendor policies endanger customer loyalty As new customer sales opportunities have diminished the past few years, most application vendors have turned their efforts to selling products and services back into their installed base. Ironically, while the vendors all claim they are now committed to long-term partnerships with their clients, they have developed licensing structures and maintenance policies that are endangering the customer loyalty and relationships that they say they want." The article is quite lengthy and detailed. It concludes with recommendations for buyers and venders. Just thought everyone would like to know that "the grass is not always greener on the other side of the fence." Kevin Fox kdfox@xxxxxxxxxxxxx -----Original Message----- From: Shurge, Stephen (MTL) [mailto:sshurge@xxxxxxxxxxxx] Sent: Friday, February 13, 2004 10:06 AM To: 'MAPICS ERP System Discussion' Subject: RE: From the Believe or Not Department at MAPICS... Mapics: I hope that some Mapics employees are taking notes of the feelings and perceptions that the Mapics customers have about Mapics's upgrading pricing policies. Someone at Mapics should start doing something before there is no more Mapics customers. As you can see Mapics, customers are going to other softwares and by inhibiting customers for growing to larger iSeries hardware Mapics is digging their grave and committing suicide to the Mapics product line. It is sad that Mapics Management has lost sight of reality and the needs and expectations of their customers. Steve -----Original Message----- From: John C. Bradley [mailto:bradleyjohnc@xxxxxxxxxxx] Sent: Friday, February 13, 2004 12:32 PM To: MAPICS ERP System Discussion Subject: Re: From the Believe or Not Department at MAPICS... We converted over to CMS400 on 1/1/2003. John C. Bradley Information Systems Manager Stephenson & Lawyer, Inc. 3831 Patterson Ave SE Grand Rapids, MI 49512-4026 616-949-8100 extn 3120 bradj@xxxxxxxxxxx http://www.steplaw.com ----- Original Message ----- From: "Oney, Vince (GEAE, Elano)" <Vince.Oney@xxxxxxxxx> Sent: Friday, February 13, 2004 9:10 AM > What product did you end up with? > > Vince Oney > ELANO DIVISION OF UNISON _______________________________________________ This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/mapics-l or email: MAPICS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/mapics-l. _______________________________________________ This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/mapics-l or email: MAPICS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/mapics-l.
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