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Carlos's situation brings back memories. Several years back I ran a small
ISV which offered 2 levels of post sale service - Support and annual
Maintenance
Support was for those wanting to pay "by the incident" for fixes; basically
what Carlos was looking for from Infor. Charges for Support were billed at
a reduced hourly rate with typical fixes being billed at $1,450 to $1,600
each. (Allowing for inflation and the additional expectations of users,
today those individual fix fees would be in the $4,000 to $5,000 range.)
There were several problems associated with providing this service
component. First was the added burden of everyone having to account for
their time associated with each support incident - it was costly and
frequently overlooked in the rush to provide the support.
In addition every time we rendered a Support service the recipient
challenged the billing. Responding to the challenge took another $450 to
$600 worth of our time.
We also could not count on this service component to provide a predictable
revenue stream.
While we all love options and the freedom to choose, I fully understand why
software firms don't offer by the drink support. Frankly it is a pain in
the posterior. We withdrew the service after 9 months.
-----Original Message-----
From: bpcs-l-bounces+lwl=ix.netcom.com@xxxxxxxxxxxx
[mailto:bpcs-l-bounces+lwl=ix.netcom.com@xxxxxxxxxxxx] On Behalf Of Arthur
Shaffer
Sent: Thursday, February 18, 2010 9:57 AM
To: BPCS ERP System
Subject: Re: [BPCS-L] GS: Functional Group data
As you stated, you were expecting to pay extra money - aka the cost of the
support.
How do you use this as a reason for not paying support?
You are getting what you paid for - Pay nothing - Get nothing!
Art Shaffer, CPIM
----- Original Message ----
From: Carlos Anazco <Carlos.Anazco@xxxxxxxxxxx>
To: BPCS ERP System <bpcs-l@xxxxxxxxxxxx>
Sent: Thu, February 18, 2010 10:17:18 AM
Subject: Re: [BPCS-L] GS: Functional Group data
Not intending to initiate a discussion about this topic but, Infor
technically "washed his hands" on this issue for customers without
maintenance. We understood that we would have to pay extra $$ for not having
maintenance but the answer was simple: "no maintenance no support".
Very sad. Another reason supporting our decision to cut the maintenance.
-----Original Message-----
From: bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx
[mailto:bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx] On Behalf Of
Gerardo Santillana
Sent: Friday, February 05, 2010 12:08 PM
To: BPCS ERP System
Subject: Re: [BPCS-L] GS: Functional Group data
According with other member of this list, Infor already have the fix, I
contacted Infor but they have not sent me the patch yet
Regards
Gerardo
________________________________
From: Carlos Anazco <Carlos.Anazco@xxxxxxxxxxx>
To: BPCS ERP System <bpcs-l@xxxxxxxxxxxx>
Sent: Fri, February 5, 2010 11:50:37 AM
Subject: Re: [BPCS-L] GS: Functional Group data
Wow!!. It's exactly the same issue. It was a coincidence that I moved new
stuffs to prod during the same week. Thanks Gerardo.
By the way, did you get the fix yet or is Infor still working on this?
Please let me know because we don't have maintenance so I will try to
negotiate the patch with them.
Thanks again.
-----Original Message-----
From: bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx
[mailto:bpcs-l-bounces+carlos.anazco=schukra.com@xxxxxxxxxxxx] On Behalf Of
Gerardo Santillana
Sent: Friday, February 05, 2010 11:31 AM
To: BPCS ERP System
Subject: Re: [BPCS-L] GS: Functional Group data
I asked for help about this weeks ago, there is a problem with TLE, you
should contact Infor to get the fix for this
Gerardo
________________________________
From: Carlos Anazco <Carlos.Anazco@xxxxxxxxxxx>
To: "BPCS-L@xxxxxxxxxxxx" <BPCS-L@xxxxxxxxxxxx>
Sent: Fri, February 5, 2010 11:19:03 AM
Subject: [BPCS-L] GS: Functional Group data
Hi there,
I hope somebody knows something about this issue: a couple of weeks ago I
moved an EDI map and standard set from dev to prod using the TLE procedure
to save and restore these stuffs. Since then all my outbound messages to
customers and suppliers are including a wrong data format in the Functional
Group Header:
I have checked everything (standard set, syntax set, components, etc.) and I
cannot see where this miscalculation is coming from. The *SYSDAT is the
only value I see assigned to component 0373 (this date field) which is also
showed in the trace report:
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