Re: BPCS Docs

We at iWork Software, L.L.C. have continued to strive with the best interest 
of our clients in mind and empathize with you concerns about documentation; 
however I know that we can do more to help you resolve your situation than 
just empathize.   We have services that can help you with your Business 
Planning and Control System (BPCS) documentation, implementation, project 
management and continuos process improvement efforts. We have  a strong 12 
year history as an affiliate of System Software Associates (SSA).   Our 
relationship with SSA allows us to sell the BPCS software in the Southeast.  
We currently support directly of 400 BPCS customers.  This allows us to be 
in the situation were we understand the clients needs better but at the same 
time it offers us the opportunity to assist with all resources that are 
available.   We have assisted many clients in their process documentation 
and user materials.  We also offer a complete education system that provides 
SSA material with either on-site or public education here in Greensboro, NC. 
  We have worked on a consulting basis to develop other material and/or 
specialized education material for several clients as well.  We have SSA 
University certified consultants in versions thru 6.1 of BPCS ready to 
assist you with any of your needs.   We can also assist you in finding other 
written documentation on SSA's BPCS.

We are also an independent company that develops, sells and services our own 
software.  Several of these products are in a product suite called dcServ.  
Some of the products within the dcServ are: dcCollect, dcXchange and dcTime.

___ //// _________________________________________________________
   |--00               Paul Holstein
   C   ^               E-Mail: pholstein@iworksoftware.com
___ \ ~/ _________________________________________________________



----Original Message Follows----
From: "L. S. Russell" <leslier@datrek.com>
Reply-To: BPCS-L@midrange.com
To: BPCS-L@midrange.com
Subject: BPCS Docs
Date: Thu, 06 Jan 2000 11:45:23 -0600
MIME-Version: 1.0
X-List-Name: BPCS Users Mailing List (BPCS-L@midrange.com)

I am very new to BPCS, only been involved with it for about a year.
I don't hate BPCS anymore than the next ERP, but I do hate the fact
that documentation is withheld from - not only users but administrators
as well.
There have been many, many cases over the past year where I would never
have
had to call the practically worthless OGS if I had had the docs within
reach.

The reason I write this is that I noticed a post from someone at iWorks,
formerly SSA Southeast. The people at iWorks claim to be more interested
in helping BPCS users get things done than their previous incarnation.
That being the case I was wondering if there is still a BAN on providing
users with DOCUMENTATION.
The reason this lack of information gripes me is that I have spent
untold hours waiting either on hold or for a call back, when with even
the amount of documentation provided by Microsoft might just have saved
me a call.
I mean, Daffron comes with docs, Optimum Solutions HR comes with docs,
Extol, comes with docs, HMS Monitor comes with (award winning) docs,
Infinium comes with docs!
Why can't BPCS come with docs?
If I can go to Egghead and by a copy of Windows for $98 and get
documentation
why can't I expect the same from an infinitely more expensive software?

So can one of you guys there at iWorks comment on my ranting post?

--
L. S. Russell Programmer/Analyst
Datrek Professional Bags, Inc.
2413 Industrial Drive
Springfield, TN. 37172
mailto:leslier@datrek.com
http://www.datrek.com
--
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